Head Teller

Overview

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities. We serve customers across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and ingenuity. We are inclusive, collaborative problem-solvers who support one another and meet customer needs. A growth mindset and continuous improvement are valued, and teammates have access to Employee Resource Groups that connect purpose to action as an Ameris Bank teammate.

Essential Functions, Duties, and Responsibilities:

• Supervise the operations of teller functions including scheduling, audits, performance evaluations input, and compliance monitoring.
• Provide prompt, professional customer service to customers and prospective customers.
• Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies and handling complex transactions.
• Investigate root causes of complex customer service issues and implement resolutions.
• Maintain working knowledge of banking products and promotions.
• Achieve defined sales and service goals.
• Perform regular audits of teller activities with signed records.
• Responsible for vault transactions and balancing vault and ATM.
• Perform accurate transactions, balance each day, and verify cash totals.
• Scan daily proof work to the remote capture machine.
• Identify customer needs, cross-sell and up-sell opportunities, and make referrals within the branch.
• Ensure adequacy of currency and coin supply.
• Provide backup support to other branches as needed.
• May provide assistance and training to other colleagues and serve as a mentor.
• May perform all sales and service functions of the branch as needed.
• Practice ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty.
• Always act in the best interest of the customer when offering additional products and services.

• Ability to perform accurate transactions.
• Successful completion of Teller training program and passing score on training post-test.
• Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives.
• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

• 3 or more years of customer service experience required.
• 2 or more years of teller experience or equivalent cash handling experience required.
• 1 year of retail banking experience required.
• Supervisory experience preferred.

• High school diploma or GED required.
• Bachelor's degree in finance or related field preferred.

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. Eligibility on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers  Checks and Cashier Checks
• Discount on Mortgage…