Lead Servicing Officer - Institutional Real Estate

This role offers the opportunity to join a well‑established, growing Real Estate Institutional Capital Group team that is recognized for its leadership in commercial lending and lead Agent role in the RE syndication market.

The Lead Servicing Officer is responsible for servicing an assigned portfolio of commercial real estate loans, primarily supporting the Real Estate Institutional Capital Group Line of Business, including non‑owner occupied and interim loan structures. The role provides end‑to‑end servicing support, portfolio administration, and related client services for a sophisticated client base that includes public and private REITs, real estate private equity firms and advisors, and commercial real estate owners, with additional focus on specialized healthcare property financing for hospitals and senior housing owners and operators.

This position independently manages all pre‑closing and pre‑boarding document reviews, risk management activities, and ongoing loan system processing, including loan boarding, maintenance, and data integrity.

Our team partners closely with relationship managers, closers, and internal teams to deliver high‑quality service and expert guidance across revolver, term, borrowing base and bridge loan products, while balancing multiple priorities and varying levels of complexity. As the bank continues to expand its commercial real estate platform, this role provides meaningful exposure to complex transactions, strong collaboration across lending teams, and the opportunity to grow within a stable, relationship‑driven organization.

• Support client service functions required by credit and non‑credit products offered by the Real Estate Capital Division.
• Provide all post‑closing services for an assigned portfolio of medium complexity loan structures.
• Prioritize and handle multiple tasks in a high‑volume environment.
• Provide backup for servicing for team members.
• Assist RM and Closer in the pre‑closing process by reviewing loan documents, evaluating funding requirements, and attending closing meetings.
• Assimilate and analyze information necessary to establish medium complexity loan and disbursement controls on bank systems, including borrowing base availability.
• Establish and maintain servicing files including property additions and releases and letter of credit issuance.

• Initiate and analyze standard and custom monitoring requirements including title/tax update, insurance and holdbacks.
• Initiate financial and collateral transactions based on customer request or loan document provisions.
• Analyze and facilitate rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, DDA/Cash management services, and payoff instruction.
• Maintain all aspects of DDA Restricted Collateral Accounts, including account opening, disbursements, reconciliations, hold level maintenance and account closing.
• Maintain data integrity of system of record, including posting of transactions, onboarding of new loans and collateral, processing modifications and amendments, and data information maintenance.

• Form alliance with RMs to provide superior service to the client base including achievement of goals for cash management services and off balance sheet transitions.
• Provide expertise to RMs on system requirements and proactively identify and assist in resolving issues affecting client service and risk management.
• Provide expertise to others by thorough understanding of business requirements of clients and loan related transactions.

Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice.

Comply with all Key Bank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Bachelor’s degree or equivalent experience.