Director, Finance - Foodservice Ops and Customer Service

Position Overview

The Director, Finance – Food service Operations/Customer Service plays a critical role supporting the financial performance and strategic initiatives of the Food service and Customer Experience organizations within North America Supply Chain. This role partners closely with Food service Operations and Customer Service to deliver robust financial modeling, capital investment analysis, and decision support.

The position is responsible for providing end-to-end financial insights related to Food service Operations, with a strong focus on dispenser capital expenditures, operational cost drivers, and customer-facing initiatives. The role requires deep analytical capability, strong business partnership skills, and the ability to translate complex financial data into actionable recommendations that support growth, efficiency, and customer satisfaction.

• Develop and maintain financial models to support Food service Operations planning, scenario analysis, and strategic initiatives.
• Perform sensitivity, ROI, and payback analyses to inform investment decisions and operational trade-offs.
• Provide ad hoc modeling and analytics to support business cases, productivity initiatives, and Customer Experience programs.

• Lead financial support for dispenser Cap Ex planning, including annual plans, long-range outlooks, and forecast updates.
• Partner with Supply Chain, Customer Experience, and Engineering teams to evaluate capital investment proposals, ensuring alignment with financial return thresholds and strategic priorities.
• Track and analyze Cap Ex performance versus plan, highlighting risks, opportunities, and mitigation actions.
• Support governance processes related to capital approvals, post-investment reviews, and performance tracking.

• Act as a key finance partner to Food service Operations and Customer Service leaders, providing insights on cost drivers, service levels, and financial performance.
• Support P&L-related analysis for Food service Ops, including cost-to-serve, maintenance, and service-related expenses.
• Deliver actionable insights that balance operational efficiency with customer experience outcomes.

• Support FP&A processes related to Food service Ops, including budgeting, forecasting, and performance reviews.
• Prepare clear, executive-ready presentations and materials that communicate financial insights, risks, and recommendations.
• Collaborate with Finance Hub and cross-functional partners to ensure data accuracy, consistency, and timely delivery of insights.

• Minimum
  
  Required:
  
  Bachelor’s Degree in Finance, Accounting, Economics, or related business discipline (or equivalent experience)
• Preferred: MBA and/or CPA

• 8–12 years of experience in Finance, FP&A, or Supply Chain Finance, with a strong emphasis on financial modeling and investment analysis
• Experience managing or supporting capital expenditure planning and governance processes
• Prior experience partnering with Operations, Supply Chain, or Customer Experience organizations preferred
• Management or project leadership experience preferred

• Empower your Career:
  Join a team where you can lead critical financial operations, offering ample opportunities for growth in a global and dynamic work environment.
• Collaborative Culture:
  We work cross-functionally, across business units to ensure you’ve got the tools, resources, and thought-leadership to create the most comprehensive financial business modules, which enables us to make sound business decisions.
• Global Reach:
  We have the most advanced financial modeling that allows for global financial analysis which leads the industry.