Digital Payments Operations Manager

Job Summary

Digital Payments Operations Manager is responsible for the research and development, implementation, and ongoing management and strategy of the bank’s end‑to‑end operations for digital payment channels, vendors, products, and services. The role ensures efficient payment processing across all channels and performs other projects and duties as assigned.

• Prepares executive level reporting for use by bank’s board of directors and senior management.
• Monitors transaction flows, system performance and operational key performance indicators to identify issues or opportunities for improvement.
• Works with internal teams and risk management to ensure due diligence for processes and procedures.
• Maintains strong controls, with fraud prevention and bank loss measures.
• Ensures all payment processes comply with regulatory requirements and internal audit needs.
• Properly escalates issues to management for awareness and resolution.
• Drives product strategy in alignment with key business and operational/functional partners.
• Communicates effectively at all levels of the organization and fosters a positive working environment.
• Focuses on product ownership.
• Participates and leads aspects of the proposal development process.
• Supports various internal project needs from planning, budgeting, and deliverables.
• Contributes to the development of proposal pricing strategies.
• Manages outside vendor relationships and holds accountable to quality standards and service level agreements.
• Leads and develops a high‑performing team with proper recruiting, onboarding, coaching, training and performance management. Adheres to company leadership standards.
• Enables a strong partnership with cross‑functional teams including IT, Finance, Compliance, Retail Administration, BSA and Risk to establish department and bank goals.
• Maintains a working knowledge of all bank regulatory requirements and policies and procedures.

• Ability to present and influence an audience.
• Strong project management skills with ability to multi‑task.
• Detail orientation and strong organization skills.
• Ability to work with all types of teammates, internal and external partners.
• Strong understanding of digital payment methods, settlement processes and regulatory frameworks.
• Excellent analytic, problem‑solving and communication skills.
• Proven ability to lead teammates and manage complex, fast‑moving operational environments.
• Strong PC and Microsoft Office Suite product proficiency.

• 8+ years of relevant digital payment management experience required.
• 5+ years of management experience required.
• 2+ years of experience in electronic payments or payment card industry required.

• Bachelor’s degree in business or related field required.
• Master’s degree in business administration preferred.

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. Eligible for coverage on the first of the month following 30 days of employment.
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long‑Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers’ Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.