Collector, Finance & Banking

Stellantis Financial Services (SFS) is the captive finance company for one of the world's leading automakers, offering a range of mobility solutions with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Responsible for the collection and resolution of delinquent auto loan/lease accounts using telephone, automated dialer, and written correspondence in a fast‑paced, goal‑oriented collections department. Provides customer service regarding collection issues and available collection programs, and is accountable for reducing delinquency for assigned accounts.

• Confers with customers by telephone to collect current and past‑due payments, determine reasons for delinquency, and update customer information.
• Confirms account holder by following safeguard procedures on every call.
• Documents conversations and arrangements accurately in the collection system.
• Adheres to collection standards of conduct policy on all accounts, including third parties.
• Treats all contacts in a courteous and professional manner.
• Reviews customers’ files and offers programs to qualified customers to minimize delinquency.
• Uses established procedures to make effective use of extensions and due dates to resolve delinquent accounts.
• Utilizes skip‑tooling techniques to locate and resolve delinquent accounts.
• Recommends accounts for repossession or legal action.
• Maintains delinquent rates at or below objectives.
• Meets daily and weekly production goals (calls and dollars collected).
• Complies with all company policies and procedures.
• Regularly accesses specified personal information of consumers, including Social Security numbers and dates of birth.
• Performs any additional duties as assigned.

• Experience and Education – Minimum 2 years of customer‑facing experience and/or 1 year of collection‑related experience; high school diploma or GED required.
• Transportation and Location – Must have reliable transportation and live within commutable distance of Atlanta, GA.
• Moderate computer knowledge of MS Excel and MS Word and keyboard skills.
• Ability to recognize problems, resolve or escalation as needed, including using persuasive techniques to obtain payment.
• Effective verbal communication skills for phone interactions and tolerance for stressful customer encounters.
• Multi‑tasking ability in a high energy office or home environment.
• Knowledge of and compliance with the Fair Debt Collection Practices Act, local, state, and federal collection laws.
• Ability to lift and move up to 10 lbs. with reasonable accommodations available.
• Authorized to work in the United States; SFS will not sponsor work visas for this position.

Complete for your position – e.g., periods of sitting, standing, walking, close vision for computer work, speaking, hearing, driving if required. Reach, lift and/or move up to 10 lbs. Reasonable accommodations will be reviewed upon request.

Stellantis Financial Services, Inc. is an equal opportunity employer and is committed to providing its employees an environment free of harassment, discrimination, and intimidation. SFS complies with all applicable employment laws and regulations and provides equal opportunity for all qualified persons. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct, and other legitimate business reasons.