Loan Servicing Specialist

The Loan Servicing Specialist is responsible for accurately processing incoming loan payments received via ACH, wires, or by check; reviewing new, renewed, and modified loans on the Core System for accurate payment setup; processing loan payment advances in a timely manner; researching returned payments; payment and payoff processing; and processing various reject reports. The position also includes reviewing new, refinanced, and modified loans onto Core System, processing loan maintenance requests, exception item processing, processing payoff requests, and reviewing and maintaining various reports.

The role assists with cross‑training, special initiatives, supports other areas within Loan Servicing, and provides superior customer service to internal and external customers. Performs other projects and duties as assigned.

• Performs loan servicing tasks on loans including, but not limited to, exception item processing, payment and payoff processing, loan advances, processing, payoff requests, account maintenance, insurance and escrow assistance, and servicing of specialty lending products
• Correctly and efficiently enters loan payment information
• Handles customer data and information according to department procedures
• Balances “Loan In Process” and researches rejected loan transactions
• Processes and responds to Salesforce cases, incoming email requests, and incoming payments within defined SLAs and time frames
• Maintains compliance with internal controls, operational procedures, and risk management policies
• Performs functions including researching discrepancies, complex account research, and handling exceptions
• Processes various departmental reports
• Performs interest calculations and provides loan payoffs upon request
• Works with other departments regarding loan inquiries
• Records detailed information and produces accurate, high‑quality work products
• Performs accurate calculations and transactions using problem‑solving techniques
• Cross‑trains in areas within Loan Servicing to provide support during changes in volume
• Completes compliance training, adheres to all anti‑money laundering guidelines and procedures, and all regulatory requirements
• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities

• Intermediate PC and Microsoft Office proficiency
• Able to effectively and persuasively express self, using language and grammar in a professional manner
• Able to plan, organize and prioritize tasks
• Strong written and verbal communication skills
• Highly motivated team player with ability to provide interactive service to others, building relationships and addressing identified needs
• Able to analyze and record detailed information and produce accurate, high‑quality work products
• Able to research, analyze, identify viable options, draw sound conclusions, and present findings
• Able to manage and organize a high volume of documents and workload
• Able to perform accurate calculations and transactions

• 1–3 years of experience in a related role working loan products, structures and/or documentation preferred

• Bachelor’s degree in Business or related field, or equivalent education and related training or experience required

• Medical, Dental and Vision Insurance
  • Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long‑Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan – Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work – Entertainment discounts for Ameris Bank Employees
• AT&T Employee Discount
• Wellness…