Loan Support Analyst - CMBS Servicing - Midland

Position Overview

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Analyst within PNC's Midland Loan Servicing Group, you will be based within the PNC Midland footprint.

The Loan Analyst position will assist in servicing CMBS loans by:

• Identifying and contacting authorized party to complete Borrower Admin registration for CRE Insight access
• Processing borrower requests via phone, email, and CRE Insight portal.
• Researching and processing incoming and aged funds
• Monitoring delinquencies and performing collection activities
• Reviewing and processing borrower requested late charge waivers
• Completing address changes, audit confirmations, and rate caps reviews
• Communicating and collaborating with Functional Departments to aid borrowers with any potential questions or issues that may arise

• Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders. These commercial real estate loans include CMBS, balance sheet and agency loans.
• Will be required to analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities.
• All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.
• Resolves non-compliant issues through written and verbal communication with both internal and external parties.
• May review and process loan payments, escrows and reserve account disbursements.
• May assist in the preparation of periodic reporting including investor, internal and regulatory reports.
• May perform covenant compliance testing.
• Must maintain accurate and up-to-date loan servicing records in the servicing system.
• May support the onboarding of new loans and the transition of paid-off or transferred loans.
• May support tax and insurance administration.
• May perform collection activities on delinquent accounts.
• May have funds disbursement authority.
• Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts.

Required Skills:

• Analytical Thinking
• Capital Management
• Compliance Requirements
• Documentations
• Due Diligence

  Preferred
  
  Skills:
  
  

  • Analytical Thinking
  • Capital Management
  • Compliance Requirements
  • Documentations
  • Due Diligence
  • Loan Documentation
  • Regulatory Compliance
  • Risk Mitigation Strategies

  Competencies:

  • Accuracy and Attention to Detail
  • Consulting
  • Customer Interaction
  • Decision Making and Critical Thinking
  • Effective Communications
  • Financial Analysis
  • Managing Multiple Priorities
  • Operational Functions, Products and Services
  • Relationship Management

  Work Experience: Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

  Education: Associates

  Certifications: None required

  Licenses: None required

  Benefits
  • Medical/prescription drug coverage (with a Health Savings Account feature)
  • Dental and vision options
  • Employee and spouse/child life insurance
  • Short and long‑term disability protection
  • 401(k) with PNC match, pension and stock purchase plans
  • Dependent care reimbursement account
  • Back‑up child/elder care
  • Adoption, surrogacy, and doula reimbursement
  • Educational assistance (including select programs fully paid)
  • A robust wellness program with financial incentives
  • Maternity and/or parental leave
  • Up to 11 paid holidays each year
  • 9 occasional absence days each year
  • 15 to 25 vacation days each year, depending on career level and years of service