Scheme Compliance Lead Scheme and Disputes Atlanta

Lead, Scheme Compliance

Responsible for ensuring compliance with Visa and Mastercard scheme rules across North America operations for

• Manage daily scheme compliance operations and ensure timely resolution of compliance cases and scheme inquiries.
• Support the development, implementation, and maintenance of card scheme compliance policies, procedures, and internal controls.
• Provide scheme compliance guidance to Company policies.
• Conduct detailed investigations into potential non‑compliance issues, document findings, and recommend remediation plans.
• Work cross‑functionally with Commercial, Product, Risk, and Legal teams to assess business models and ensure alignment with scheme rules.
• Participate as the scheme compliance subject matter expert in leadership forums.
• Prepare and maintain accurate reporting and dashboards to monitor compliance metrics and highlight areas for improvement.
• Support training and awareness programs to promote a culture of compliance and understanding of scheme requirements across the organization.
• Build and maintain strong working relationships with card schemes, internal teams, and external stakeholders to resolve issues efficiently.
• Primary point of contact to our bank partners on scheme compliance matters.
• Identify opportunities for process improvement and contribute to the enhancement of compliance frameworks and documentation.

• Solid understanding of card scheme rules and operational processes within a payments or acquiring environment.
• Proven experience working in scheme compliance, card network relations, or risk operations within a payments company, bank, or fintech.
• Strong analytical and problem‑solving skills, with the ability to interpret complex rules and apply them to real‑world scenarios.
• Excellent communication and interpersonal skills, able to collaborate effectively across technical and non‑technical teams.
• Highly organized, detail‑orientated, and comfortable managing multiple priorities in a fast‑paced environment.
• Proactive and ownership‑driven, demonstrating accountability and initiative in driving compliance outcomes.
• Comfortable engaging with external partners (e.g., card schemes, acquirers) and representing the company professionally.
• Prior experience managing or mentoring a small team or acting as a lead on complex cases is a plus.