Collections Specialist, II

Description

Infor is hiring a Collections Specialist who will be responsible for ensuring timely and accurate posting of incoming payments and managing customer collections to maintain strong cash flow. This role involves applying customer payments, reconciling accounts, resolving payment discrepancies and communicating with clients to ensure balances are current.

Department: Finance And Administration

Location: Atlanta

• Accurately post customer payments (checks, ACH, wire transfers, credit cards) to correct account and invoices.
• Reconcile daily cash receipts and bank deposits.
• Research and resolve unidentified or misapplied payments.
• Maintain documentation and audit trails for all cash application transactions.
• Collaborate with the billing and customer service teams to address payment discrepancies and short payments.
• Monitor aging reports and follow up on past‑due accounts via phone, email and written communication.
• Escalate collection issues when appropriate and recommend accounts for write‑off.

• Ensure that all collection activities comply with company requirements.
• Previous experience in collections.
• Previous experience in cash applications.

• Experience with Microsoft Excel, especially pivot tables and VLOOKUPs.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.