Servicing Associate

Job Description

Payment Servicing Associate (2600009F)

THIS POSITION IS ONSITE 5 DAYS PER WEEK IN THE ATLANTA OFFICE

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach.

We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values‑driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups.

Together, we strive to be the leader in financing freedom of movement.

• Medical, Dental and Vision plans that include no‑cost and low‑cost plan options
• Immediate 401(k) matching and vesting
• Vehicle purchase and lease discounts plus monthly vehicle allowances
• Paid Volunteer Time Off with company donation to a charity of your choice

The Payment Servicing Associate is primarily responsible for supporting functions and processes within the Payment Servicing Teams by processing requests received via multiple channels. This position will ensure all requests/tasks are processed within HCAs time frames, KPI’s and adhere to HCA’s policy and procedures, as well as compliance.

• Process requests in accordance with Payment Servicing SLAs.
• Respond to emails and various escalated account issues within the assigned SLA.
• Track productivity and provide status updates for KPI’s.
• Work with QA team to ensure Productivity, Quality, Compliance standards are met.
• Generate letters, send and retain documents as requested to ensure accuracy per HCA’s Policy and Procedures while being compliant.
• May contact insurance companies and body shops to obtain information regarding insurance issues

• Minimum 1 year working in a customer service role in a fast‑paced operations environment
• Auto finance experience a plus
• High School diploma or GED equivalent.
• Demonstrated business etiquette including verbal, written and interpersonal communication skills to collaborate across the organization.
• Self‑motivated, professional demeanor, and self‑starter.
• Proven ability to multi‑task, pay close attention to detail, and ability to work in fast paced environment.
• Ability to represent the company while interfacing with insurance companies, body shops, etc.
• Agile and can successfully adjust to changing priorities to meet business demand.
• Must be proficient with Microsoft Office Suite and working knowledge of general office equipment.
• Ability to work well under pressure and meet deadlines.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.