Payment Processor II

Responsibilities

• Review funds received daily via lockbox, in house, wire, etc. and accurately post to customer account.
• Investigate and resolve account-related issues and report findings and resolutions back to the requesting party.
• Adjust general ledger, customer and dealer account as required.
• Process final, rejected and exception payment transactions.
• Work the un‑posted queue report to ensure application of funds and accounts are closed out in a timely basis.
• Process all monetary transactions related to charge‑offs and recoveries.
• Recognize and resolve accounts that require more complex handling, fee waivers or monetary adjustments outside of policy.
• Assist Payment Processor I with handling more difficult accounts and field their account related questions.
• Assist with the training of the payment processor. Identify training needs and make recommendations to supervisor or manager.
• Ensure all testing is completed on system upgrades.
• Serve as a liaison for Wells Fargo, Western Union and Money Gram express ensuring quality and timely resolution of issues.
• Assist with other accounting functions as needed.
• Handle regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• All other duties may apply.

• Minimum of 2 years payment processing and/or related experience.
• High school diploma or equivalent.
• Experience with electronic payment systems, invoicing, and account reconciliation.
• Intermediate skills in utilizing computer programs, including Excel, Word, and Outlook; able to learn new systems and programs with ease.
• Ability to analyze information and develop alternative solutions.
• Respond promptly to customer needs; respond to requests for service and assistance and meet commitments.
• Focus on solving conflict, collaboration, and is solution oriented.
• Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; participate in meetings.
• Write clearly and informatively; edit work for spelling and grammar; able to read and interpret written information.
• Balance team and individual responsibilities; give and welcome feedback.
• Approach others in a tactful manner and have a full understanding of business acumen.
• Follow policies and procedures; complete administrative tasks correctly and on time; support organization's goals and values.
• Demonstrate accuracy and thoroughness; apply feedback to improve performance.
• Meet productivity standards; complete work in timely manner; strive to increase productivity.
• Adapt to changes in the work environment; deal with frequent changes, delays or unexpected events.
• Be consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time.
• Follow instructions, respond to management direction; take responsibility for own actions; commit to long hours of work when necessary to reach goals.
• Generate suggestions for improving work.
• Overtime required – required on an as needed basis.
• Travel 0-10% – as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities:
  Atlanta, GA
  .

• Experience
  • Previous experience in auto/captive financing industry preferred.
• Education
  • Associate’s Degree in Finance or Accounting or related field, preferred.
• Skills
  • Understanding of SOX, compliance, and audit functions and adherence.
  • Knowledge of payment processing cycle, payment types, and basic accounting principles.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand, walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10…