Associate Director, Private Wealth Client Services

Position: ASSOCIATE DIRECTOR, PRIVATE WEALTH CLIENT SERVICES
About Cresset Cresset is a firm built by clients, for clients. As an independent, award-winning multi-family office and private investment firm, we are reimagining the way wealth is experienced. Our purpose is to help ensure that both wealth and life are fully optimized—integrated, intentional, and aligned with each client’s vision of success.

We provide access to the caliber of talent, ideas, and investment opportunities typically available to the largest single-family offices and institutions. Our approach is personalized, entrepreneurial, and client-first.

Proudly owned by our clients and employees, Cresset was built to endure. We are creating a 100+ year firm—one focused on delivering an exceptional experience, not only for the families we serve but for the team that serves them. Recognized by Barron’s and Forbes among the nation’s top RIA firms, and as one of the industry’s best places to work,
* Cresset is guided by long-term relationships, shared success, and a belief that wealth should serve a life well lived.

Job Description Cresset is seeking an Associate Director, Private Wealth Client Services with 5+ years of experience managing the administrative and private banking needs for high net worth and ultra-high net worth clientele. The candidate will serve as a primary point of contact for clients and collaborate with a portfolio manager to build strong relationships and to drive retention and growth by providing a superior experience.

Key Responsibilities Manage client relationships on multi-custodial platforms

Serve as a primary lead for client onboarding, investment implementation, and private banking services

Create and implement customized onboarding experience for high net-worth clients

Transfer and reconcile assets from contra firms

Implement new investment strategies and hire managers as directed by advisor

Prepare client subscription and redemption documents related to alternative investments

Manage client billing (assign attributes, start/end dates, raising cash)
Assist with client inquiries regarding inflow and outflows

Establish lines of credit/margin

Establish 529 accounts

Manage client donor advised/charitable distributions

Attend quarterly client portfolio review meetings as needed (FO)
Serve as a liaison between Cresset and client CPA’s and attorneys (FO)
Manage tax document facilitation with client CPA’s (FO)
Identify new technology and opportunities to enhance client experience and promote internal scalability

Qualifications

Bachelor’s degree in Business, Finance, or a related field or equivalent industry experience5+ plus years’ financial services experience working with ultra-high net worth clients

Knowledge of Fidelity and Schwab custodial platforms a plus Operate in a dynamic and fast-paced environment is essential

Approach problems with creativity, innovation, and tenacity

Possess a strong sense of urgency

Think strategically and operate independently

Multitask to successfully manage multiple assignments simultaneously

Evaluate and prioritize tasks to meet deadlines

Organize and create structure for client relationships

Collaborate and provide meaningful input to the team Adapt, improvise, and overcome challenges

Quickly and efficiently process and absorb information

Strong attention to detail to achieve thoroughness and accuracy when accomplishing a task Establish and maintain positive working relationships with clients, peers, CPAs, attorneys, and other professionals

Proactively approach problem solving with strong decision-making capability

Proven ability to handle confidential information with discretion and demonstrate the highest level of client service, ethics, and integrity

Excellent communication skills, both written and verbal

Proficient in the use of Salesforce, Microsoft Office programs including Word, Excel,PowerPoint and Outlook

What We Offer:

At Cresset, we focus on people first. As a service business, our people are our assets. Engaging our clients and employees is our highest priority. Salary will be based on factors including, but not limited to, experience, licenses/certifications, industry knowledge, and geographic location. Cresset offers a competitive compensation package…