Bankruptcy Specialist II

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Summary:

In addition to performing the essential duties and responsibilities of a Bankruptcy Specialist I, this position is also responsible for reviewing Proof of Claim, Bankruptcy Plan, Chapter 7 Schedules, Motion for Relief and other pertinent Motions and or Objections with the Bankruptcy Court and for monitoring Chapter 7 and 13 Bankruptcy accounts.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Processes newly filed Chapter 13s and 7s into the company database

Reviews and files documents relating to bankruptcy, which includes electronic case monitoring files, proofs of claim, amended claims, transfers of claim and reaffirmations.

Determines what if any objections/motions need to be made.

Ensures all timelines and deadlines are met per bankruptcy court requirements and that payments are being received per the plans payment schedule.

Reconciles payments on Pre and Post Bankruptcy petitions.

Sends out notice of default on loans that have failed to comply with the consent order.

Handles inbound calls from internal and external customers, attorneys and trustees and assists the caller with prompt and thorough resolution of their concerns.

Documents the system with comments regarding conversations about the account or any tasks that have been initiated.

Reviews NDC to confirm pertinent bankruptcy information related to the case.

Reviews the U.S. Bankruptcy Code to ensure bankruptcy accounts comply with Federal laws.

Orders Property Damage Appraisals when applicable

Regularly audits bankruptcy lists for inconsistencies in NDC and Shaw Systems.

Completes necessary reporting and spreadsheet requirements for management review.

Closes accounts that are no longer in Bankruptcy and notifies other departments.

Reviews Agreed/Consent order in the event MFR was not granted at hearing.

Reviewing NDC to confirm pertinent bankruptcy information related to the case.

Show excellent professionalism and negotiating skills when dealing with difficult callers.

Demonstrates professional behavior and teamwork, is punctual, dependable and adheres to company policies and procedures.

Complies with company policies and procedures.

This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving
- Identifies and resolves problems in a timely manner;
Gathers and analyzes information skillfully. Strong negotiation skills with the ability to resolve conflict and problems effectively.

Customer Service
- Responds promptly to customer needs;
Responds to requests for service and assistance;
Able to maintain composure when dealing or negotiating with difficult callers. Follows-up with debtor, attorney or trustee when needed.

Interpersonal Skills
- Focuses on solving conflict, not blaming;
Remains open to others' ideas and tries new things.

Oral Communication
- Listens and gets clarification;
Responds well to questions;
Participates in meetings.

Written Communication
- Writes clearly and informatively;
Edits work for spelling and grammar;
Presents numerical data effectively;
Able to read and interpret written information.

Teamwork
- Balances team and individual responsibilities;
Exhibits objectivity and openness to others' views;
Gives and welcomes feedback;
Contributes to building a positive team spirit:
Able to collaborate with external business partners.

Leadership
- Exhibits confidence in self and others.

Quality…