Mortgage Loan Processor II

Responsible for processing residential mortgage loans to ensure compliance with bank, investor and secondary market standards. Meets performance metrics and goals established by the bank.

• Successfully use critical thinking and analytical skills to process loans.
• Develop and maintain a strong understanding of Mortgage Lending products, policies, processes, and their required documentation.
• Obtain required credit and compliance documentation per program requirements from internal clients, external clients, vendors, and third‑party sources.
• Perform detailed review of all documentation to ensure that loans meet portfolio and investor guidelines.
• Provide consistent communication on loan status to clients to ensure a smooth process to close on time.
• Ensure that loan quality standards are met when submitting loans to underwriting.
• Conduct proactive and effective pipeline management to ensure that metrics are met.
• Adhere to all compliance regulations and controls.
• Develop and maintain positive working relationship with co‑workers, internal and external clients, business partners and vendors.
• Cultivate relationships with peers as a peer mentor.

• Minimum five years of mortgage loan processing experience or the equivalent.
• Excellent communication skills, both written and verbal, in relating to internal and external clients.
• Demonstrates proficiency in basic computer applications such as mortgage automated processing systems and Microsoft Office software products.
• Ability to travel, occasionally overnight.

• Bachelor's degree, or equivalent education and related training.
• FHA/VA/Bond experience.
• Basic knowledge of bank services and products.

• Sitting, standing, walking, bending and lifting.
• Sitting more than 50% of the time.
• Visual, audio and speaking capability to access and interpret client information received from the computer and to hear and speak with individuals in person and on the phone.
• Manual dexterity and keyboarding ability to use standard office equipment including PC keyboard and mouse, copy/fax machines and printers.
• Availability to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel minimal and up to 10%.

All regular teammates working 20 hours or more per week are eligible for benefits, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Teammates receive no less than 10 days of vacation during the first year, along with 10 sick days and paid holidays.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug‑Free Workplace.