Process Specialist

Job Description

As a Process Specialist, you will monitor incoming work requests for instruction accuracy and completeness and work with the client to supplement or clarify incomplete or ambiguous requests. You will be involved in facilitating new processes and procedures, defining workflow, integrating new processes into existing operations, and becoming a subject‑matter expert in processes, procedures, client products, and internal systems. You will train new team members, track and report productivity metrics, and assist in monthly metrics reporting for volume and accuracy of work performed.

Location for this position is Atlanta, GA or Des Moines, IA (Hybrid).

• Perform detailed review and validation of life insurance claims documentation, policy forms, and supporting evidence to ensure completeness, accuracy, and regulatory compliance.
• Process high‑volume, detail‑sensitive claims transactions across policy administration systems and workflow tools; research, validate, and resolve discrepancies efficiently.
• Identify and resolve NIGO (Not In Good Order) items, suspense cases, and pending exceptions while minimizing cycle times and rework.
• Apply working knowledge of state and federal insurance regulations, internal controls, and privacy standards throughout all claims processing activities.
• Maintain accurate and audit‑ready case notes, documentation, and activity logs to support compliance reviews and client inquiries.
• Identify trends in errors or exceptions and escalation findings to leadership to drive continuous process improvement.
• Support UAT, post‑release validation, and pilot initiatives for system or process enhancements.
• Assist with onboarding and knowledge transfer for new team members as needed.
• Provide back‑up coverage across related operational functions and client accounts during peak volume periods.

Basic: High School or foreign equivalent required from an accredited institution.

At least 2 years of experience working in Life Insurance Claims Processing Operations.

Preferred:

• Insurance and/or financial industry knowledge.
• Experience in the Financial Services sector working with data or trade processing.
• Analytical skills.
• Project management skills.

Infosys McCamish, a subsidiary of Infosys BPO Limited, operates out of Atlanta, GA and Des Moines, IA.

EEO Statement: Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.