SME - Finastra PAYPLUS

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Senior Subject Matter Expert (SME) –PAYplusUSA (PPUSA)

Location:

Atlanta, GA

Product:
FinastraPAYplusUSA

Client Environment: U.S. Banking Client

Employment Type:

Full‑time

The Senior PPUSA Subject Matter Expert (SME) is a seasoned professional responsible for providing deep functional and technical expertise in Finastra’s PAYplusUSA solution in a production banking environment. This role supports a U.S. bank client and plays a critical part in complex issue resolution, configuration advisory, and client engagement. The SME works independently with minimal guidance and acts as a trusted advisor across Finastra and client teams.

Functional & Product Expertise

• Provide in-depth subject matter expertise in Finastra PAYplusUSA across configuration, processing flows, and production operations
• Apply strong conceptual and practical knowledge of PPUSA with working knowledge of related payment platforms
• Act as a product authority for complex configurations, system options, and payment processing behavior

Issue Investigation & Problem Solving

• Lead investigation of complex L2/L3 production issues including defect triage and root cause analysis
• Recreate issues using GUI, database analysis, and trace logs
• Analyze PPUSA core tables, business flows, traces, and system behavior
• Review end‑to‑end payment processing flows and determine configuration vs. code‑related issues
• Execute solutions and support QA/L2 during validation

Client & Stakeholder Engagement

• Participate in client escalation calls
• Explain complex technical issues clearly to client and internal stakeholders
• Provide structured status updates, risk assessments, and next steps
• Act as a trusted advisor to PAS Leads, Advisors, and bank stakeholders

Operational Impact & Collaboration

• Own end‑to‑end accountability for assigned PPUSA processes or operational objectives
• Work closely with L1, L2, QA, Product Management, and Development teams
• Operate within broad guidelines while exercising sound professional judgment

Technical Expertise

• Strong hands‑on experience with Finastra PAYplusUSA (mandatory)
• Recent relevant PPUSA experience within the last four years
• Strong skills in trace analysis, database investigation, and rule configuration

Professional Skills

• Ability to solve complex problems using analysis of multiple data sources
• Works independently with minimal guidance
• Strong analytical and decision‑making skills

Business & Communication Skills

• Understanding of U.S. payment processing and banking operations
• Awareness of market best practices and Finastra’s competitive positioning, Finastra ecosystem
• Strong written and verbal communication skills
• Comfortable interacting with senior client and internal stakeholders

This is a senior, seasoned individual contributor role. Career progression typically focuses on depth of expertise, client impact, and platform mastery rather than people management.

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well‑being: Access confidential one‑on‑one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• Sustainability: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
• Career Development: Access online learning and accredited courses through our…