Operations Process Analyst

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Regular Full-Time Administrative Headquarters, Atlanta, GA, US

6 days ago Requisition

Salary Range: $56,243.00 To $70,304.00 Annually

FANTASTIC opportunity to join a mission-driven Credit Union! Seeking 5+ years' experience with a Credit Union, Bank or related financial institution where you assisted with streamlining processes, improving efficiencies, and ensuring consistency of process and procedures across multiple branches and contact centers. The ideal candidate will have a blend of experience in branch and specialized contact center operations for a credit union or bank plus relevant project management experience in financial services.

This position is more about operational efficiencies than heavy data analytics.

Title:

Operations Process Analyst

Position Status– Full-time, Exempt

Reports To:

SVP

Target Hiring Pay Range: $56,243 - $70,304

The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector.

We believe great work is to be rewarded with great benefits. Our benefits include, but aren’t limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays.

The primary purpose of this position is to assist Center Parc Credit Union (CPCU) to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.”

The Operations Process Analyst serves as the centralized resource for process management and coordination across various departments within the credit union.

• Adhere to and deliver on Center Parc’s core values:
  • Serve Exceptionally
  • Commit to Better
  • Find the Fun
  • Invest in Integrity
  • Follow the Numbers
  • Go Forth and Conquer
  • Protect with Passion
• Validate, improve, and implement processes and procedures that enhance operational effectiveness, ensure compliance, and align with industry standards and best practices.
• Serve as the point person for procedure updates, approvals, version control, and ongoing maintenance.
• Function as the primary point of contact for departments seeking guidance on process changes or new initiatives affecting operations; engage stakeholders at all levels to ensure alignment of changes and updates.
• Work closely with project managers and department leaders to assess the impact of proposed changes on operational processes; participate in project meetings to understand objectives.
• Partner with the training and development team to validate training programs and materials, ensuring they meet operational standards and include the latest processes and procedures; coordinate staff communications regarding procedural changes with Training and Digital Experience (DX) as applicable.
• Manage enhancements and issue resolution by completing intake, analysis, prioritization, and processing of enhancement requests; submit, respond to, and track Help Desk tickets.
• Work closely with IT to explore opportunities for process automation, support periodic user access reviews, and to perform and document system testing; collaborate with Help Desk and Training to ensure that all changes are supported, communicated, and adopted.
• Maintain process governance by ensuring processes comply with regulatory requirements and internal policies; collaborate with internal audit on identified gaps and drive remediation; and establish periodic checks to verify processes and procedures are executed properly and consistently within branches.
• Create, maintain, and analyze operational reports…