Commercial Relationship Manager

Commercial Relationship Manager Make banking a Fifth Third better®

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Responsible for profitable business development and for monitoring the quality of the largest existing portfolio of companies with annual gross sales of at least $50MM and generally less than $500MM within a specific geographic area. Ability to develop trusted advisory relationships with senior executives (e.g., CEO, CFO, COO) of the client companies. Capable of leading and coordinating with One Bank Partners to create and implement a relationship strategy for very large, complex assigned clients and prospects.

This position requires a strong understanding of credit, commercial products and financial statement analysis to offer beneficial banking solutions (e.g., loans, treasury management, capital markets) based on clients’ and prospects’ needs. The role is expected to solicit participation in public debt issuance for clients. Some incumbents may specialize in a specific industry such as Healthcare. The role is also expected to participate in community activities.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuring that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, it achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

• Work independently to identify and develop profitable new "lead left" client relationships by leveraging centers of influence, existing clients, and referral sources.
• Effectively grow long‑term profitable "lead left" relationships.
• Work closely with assigned Fifth Third internal partners to deepen existing relationships and acquire new high‑value prospective relationships.
• Attend community and/or specific industry forums, conferences, and meetings to broaden relationship networks, referral sources, and continually deepen knowledge of trends, practices, services, and the competitive landscape.

• Work with One Bank partners (Treasury Management, Capital Markets, Wealth Management, etc.) to analyze, evaluate, and develop a tailored relationship strategy for each client or prospect.
• Plan and conduct relationship strategy review meetings with internal Fifth Third Business Partners and client’s trusted advisors (e.g., attorney, accountants).
• Ensure that customer relationships are managed to maximize the opportunity for the bank while taking into account Bank risk and customer needs.

• Meet with customers on a regular basis to enhance the trusted advisor relationship and ensure business needs are being met.
• Lead and coordinate all client‑facing activities, including credit support, treasury management, and capital markets.
• Utilize the Bank’s Customer Relationship Management (CRM) system for client activity tracking, call reports, and pipeline management; reinforce CRM use for assigned Fifth Third partners for monitoring pre‑call and post‑call activities.
• Utilize consultative selling skills, commercial playbook principles, and call reporting plans to enhance the client experience.

• Analyze the financial information provided to determine the questions to ask to decide on the credit request that should be pursued.
• Partner with Portfolio Managers and Credit Officers on credit requests and adhere to established Portfolio Management guidelines (e.g., delinquencies, documentation preparation, financial statement tracking exceptions, matured loans).
• Monitor, on an ongoing basis, information concerning customer financial performance, condition, and industry trends to ensure that any credit exposure is at an acceptable risk and priced accordingly.

No formal supervisory responsibilities. Expected to provide guidance to Commercial RM I & II.