Loan Support Analyst Senior - Collateral Operations - Midland

Position Overview

Senior Loan Support Analyst – Collateral Operations within PNC’s Midland organization, responsible for analyzing property performance, servicing a portfolio of commercial real‑estate loans, and ensuring compliance with loan documentation and regulatory requirements.

• Analyze property performance on a collateral level for multiple types of real estate by reviewing rent rolls, occupancy reports, financial statements, and loan documents.
• Communicate with borrowers to assess whether fluctuations are secular or short‑term, review and perform property inspections, and collaborate with a team of Loan Support Analysts and managers to meet deadlines accurately and timely.
• Apply specialty product knowledge to the day‑to‑day servicing of a portfolio of commercial real‑estate loans, including CMBS, balance‑sheet, and agency loans.
• Analyze and interpret complex loan agreements to accurately apply loan terms in servicing activities.
• Ensure all servicing activities are carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.
• Resolve non‑compliant issues through written and verbal communication with both internal and external parties.
• Review and process loan payments, escrow and reserve account disbursements.
• Assist in the preparation of periodic reporting, including investor, internal, and regulatory reports.
• Perform covenant compliance testing.
• Maintain accurate and up‑to‑date loan servicing records in the servicing system.
• Support onboarding of new loans and transition of paid‑off or transferred loans.
• Support tax and insurance administration.
• Perform collection activities on delinquent accounts and may have funds disbursement authority.
• Review reports to identify exceptions, ensure quality, and contribute to risk mitigation efforts.
• Serve as a subject‑matter resource and provide specialty product training.

• Bachelor’s degree or equivalent combination of education, certification, and experience.
• Less than one year of professional experience at this level or successful completion of a formal development program.
• Knowledge of commercial real‑estate loan servicing, loan documentation, and regulatory compliance.
• Strong analytical thinking, capital management, and due diligence skills.
• Effective communication and customer interaction abilities.
• Decision‑making and critical‑thinking skills.
• Financial analysis, operational function, and product‑service understanding.
• Relationship management, managing multiple priorities, and negotiating skills.

PCN offers a comprehensive benefits package that may include medical/prescription drug coverage with a Health Savings Account, dental and vision options; life insurance; short‑ and long‑term disability protection; 401(k) with match; pension and stock purchase plans; dependent‑care reimbursement; adoption, surrogacy, and doula reimbursement; educational assistance; and a robust wellness program. Paid time off may include maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15‑25 vacation days per year, depending on career level and years of service.

If an accommodation is required to participate in the application process, contact  with the subject line “accommodation request” and include your name, the job , and preferred contact method. Phone accommodation assistance at 877‑968‑7762, say “Workday”. All information will be kept confidential and used only as required for accommodations.

PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to Section
19 of the Federal Deposit Insurance Act and, where applicable, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 and FINRA requirements.

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