Community Development Loan Servicing Officer

Location: 1675 Broadway, Denver, Colorado

Hybrid position: 2 days per week in office, remote as needed.

Salary grade: may vary by level.

Responsible for servicing an assigned portfolio of products primarily for the Community Development Lending and Investing Line of Business. Primary functions include non‑owner occupied/interim loan servicing, portfolio administration and related client services. Provide excellent communication with lending staff and partners supported by the IPG/CDLI/IRE/HC teams. Client segment focus is local, regional and national developers utilizing a combination of low‑income housing tax credits (LIHTC), historic tax credits (HTS), new market tax credits (NMTC) and tax‑exempt bond financing for commercial, residential and multifamily transactions.

Independently manage all pre‑closing, pre‑boarding review of documents and risk management. Provide superior client service and expertise related to interim/permanent loans with the ability to juggle multiple projects and levels of complexity. Strength and experience required for problem solving, loan system processing, loan boarding, maintenance, and data integrity.

• Support client service functions required by credit and non‑credit products offered by the Real Estate Capital Division.
• Handle all post‑closing services for assigned portfolio of low complexity loan structures.
• Prioritize and handle multiple tasks in a high‑volume environment.
• Back up servicing for team members.
• Assist RM and Closer in pre‑closing process by reviewing loan documents, evaluating funding requirements for less complex value‑add/rehab loans and attending meetings.
• Establish and maintain servicing files including collateral release document preparation and monitoring, letter of credit issuance.
• Identify exceptions and obtain appropriate approvals as necessary.
• Initiate and analyze standard and custom monitoring requirements including title/tax update, insurance, holdbacks, and lease‑up requirements.
• Initiate financial and collateral transactions based on customer requests or loan document provisions.
• Analyze and facilitate rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood‑zone monitoring requirements, DDA/Cash management services, and payoff instructions.
• Maintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold‑level maintenance and account closing.
• Maintain data integrity of system of record including posting of transactions, onboarding of new loans and collateral, processing modifications and amendments, and data information maintenance.
• Communicate problems/issues to Manager and/or RM immediately.
• Form alliances with RMs to provide superior service to client base including achievement of goals for cash management services and off balance sheet transitions.
• Provide expertise to RMs on system requirements and proactively identify and resolve issues affecting client service and risk management.
• Explain complex business requirements of clients and loan‑related transactions to others.
• Participate in projects as needed.

• 4‑year college degree or equivalent real estate business experience.
• Strong solution‑oriented and problem‑solving skills.
• Detail‑oriented.
• Aptitude for analysis, systems and mathematics.
• Strong written and verbal communication skills.
• Ability to handle multiple tasks in a high‑volume environment.
• PC proficiency including familiarity with Microsoft Excel and Word.

• Knowledge of commercial real estate including commitment/loan structures, title/liens, documentation, and industry practices for collateral release.
• Familiarity with multi‑bank loan participations and syndications.
• Familiarity with commercial loan systems and deposit systems.

• Keeps promises and honors commitments.
• Accepts responsibility for mistakes and failures and learns from them.
• Demonstrates open, honest communication.

• Knowledgeable about the financial services industry and Key’s competition.
• Understanding of the value proposition of…