Reinstatement Specialist II

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Stellantis Financial Services (SFS) is the new captive finance company for one of the world’s leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer’s experience.

As a Reinstatement Specialist II, you will serve as a key liaison in the reinstatement process for delinquent accounts. This role requires working collaboratively with borrowers to identify and implement viable solutions, while coordinating with the replevins team when legal action is necessary. You will be responsible for managing escalated cases and may provide informal guidance and support to junior team members to promote consistent and compliant reinstatement practices.

Strong communication, analytical skills, and a thorough understanding of company policies and regulatory requirements are essential for success in this role.

• Qualify and assign accounts approved for reinstatement, including involuntary, voluntary, and abandoned units.
• Coordinate with reinstatement companies and document secured vehicles in internal systems, notifying relevant departments.
• Conduct light skip tracing prior to assignment and follow up regularly with agents on account status.
• Monitor account activity for payments or arrangements, placing holds or initiating closure as needed.
• Manage dead-end assignments by forwarding them to the skip department for further action.
• Assist in agent selection, negotiate fees, and verify insurance and bond compliance.
• Ensure legal compliance with RTC, SCL, SSCRA, and bankruptcy protections throughout all reinstatement processes.
• Process reinstatements and redemptions, review agency invoices, support release procedures, and maintain confidentiality when handling sensitive consumer data.
• Maintain accurate records and documentation to support audit readiness and operational transparency.
• Additional duties may be assigned as needed to support departmental or organizational objectives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of two (2) years of experience in auto collections, reinstatement processing, or repossession operations.
• Demonstrated intermediate to advanced knowledge of reinstatement procedures, vehicle recovery processes, and regulatory compliance standards.
• Prior experience in a call center or customer service environment is preferred.
• Proven ability to manage complex cases and work independently in a fast‑paced, deadline‑driven setting.

• High School Diploma and/or GED.

• Strong communication, interpersonal, and customer service skills with the ability to collaborate effectively across teams.
• Excellent organizational, time management, and prioritization abilities in fast‑paced, dynamic environments.
• Proficient in Microsoft Office Suite; familiar with document management systems and compliance processes.
• Solid analytical and problem‑solving skills, with industry knowledge in captive finance, auctions, and regulatory compliance.
• Demonstrated understanding of FDCPA and relevant collection laws, with basic math proficiency for financial tasks.

• Overtime required – required on an as…