Payment Processor II

Stellantis Financial Services (SFS) is the new captive finance company for one of the world’s leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer’s experience.

We are seeking a detail-oriented, Payment Processor II to accurately post daily payment transactions while providing essential accounting support to our Collections, Recovery, and Loan Servicing Departments. In this role, you will process payments, conduct comprehensive account research, and resolve discrepancies to ensure smooth and accurate financial operations. The ideal candidate will demonstrate strong attention to detail, excellent problem-solving skills, and the ability to manage multiple tasks efficiently.

• Review funds received daily via lockbox, in house, wire, etc. and accurately post to customer account.
• Investigates and resolves account-related issues and reports findings and resolutions back to the requesting party.
• Adjusts general ledger, customer and dealer account as required
• Processes final, rejected and exception payment transactions
• Works the un-posted queue report to ensure application of funds and accounts are closed out in a timely basis
• Process all monetary transactions related to charge-offs and recoveries
• Ability to recognize and resolve accounts that require more complex handling, fee waivers or monetary adjustments outside of policy.
• Assists Payment Processor I with the handling of more difficult accounts and fields their account related questions.
• Assists with the training of the payment processor. Identifies training needs and makes recommendations to supervisor or manager.
• Ensures all testing is completed on system upgrades
• Serves as a liaison for Wells Fargo, Western Union and Money Gram express ensuring quality and timely resolution of issues.
• Assists with other accounting functions as needed.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• All other duties may apply.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 2 years payment processing and/or related experience required.

• High school diploma or equivalent

• Experience with electronic payment systems, invoicing, and account reconciliation.
• Intermediate skills in utilizing computer programs, including knowledge of Excel, Word, and Outlook. Able to learn new systems and programs with ease.
• Able to analyze information and develop alternative solutions.
• Responds promptly to customer needs;
  Responds to requests for service and assistance and meets commitments.
• Focuses on solving conflict, collaboration, and is solutions oriented.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Writes clearly and informatively;
  Edits work for spelling and grammar;
  Able to read and interpret written information.
• Balances team and individual responsibilities;
  Gives and welcomes feedback.
• Approaches others in a tactful manner and has a full understanding of business acumen.
• Follows policies and procedures;
  Completes administrative tasks correctly and on time;
  Supports organization’s goals and values.
• Demonstrates accuracy and thoroughness;
  Applies feedback to improve performance.
• Meets productivity standards;
  Completes work in timely manner;
  Strives…