Fraud Specialist
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-08-06
Listing for:
Motion Recruitment
Full Time
position Listed on 2026-08-06
Job specializations:
-
Finance & Banking
Financial Compliance, Risk Manager/Analyst, Financial Crime
Job Description & How to Apply Below
Our client is a global fintech company that is seeking a Risk Analyst / Fraud Investigator
About the Role:We are seeking a proactive, analytical, and empathetic Fraud Investigator to join our growing Risk & Resolution team. In this high-impact role, you will conduct deep-dive investigations into merchant accounts, resolve complex fraud alerts, and ensure financial integrity while providing top-tier customer support.
Key Responsibilities Investigative Resolution- Manage 50+ complex inbound inquiries daily, conducting thorough investigations into merchant accounts to resolve fraud alerts and financial discrepancies.
- Analyze customer details, financial patterns, and transaction data to identify and respond to emerging fraud and risk trends.
- Act as a calm, empathetic voice for merchants facing stressful financial situations, transforming challenging conversations into successful resolutions.
- Maintain meticulous records throughout every step of the investigative process, rigorously adhering to internal Standard Operating Procedures (SOPs).
- Collaborate with cross-functional teams to report emerging fraud trends and recommend optimizations for risk detection tools.
- 2+ years in a call center environment, focused on financial risk management, fraud prevention, payments processing, banking operations, or fintech.
- Strong customer service skills and a genuine empathy for client concerns.
- Demonstrated efficiency and a dedicated work ethic in managing inbound phone queues.
- Excellent prioritization skills to consistently meet Service Level Agreements (SLAs) and performance metrics.
- Exceptional analytical and critical thinking abilities with meticulous attention to detail.
- High level of organization and ability to manage multiple tasks simultaneously.
- Proficient at navigating multiple systems and tools to assist merchants in real time.
- Proficiency with G-Suite and other essential software; experience with Salesforce, Lexis Nexis, or specialized fraud platforms is a plus.
- Bachelor’s degree in Finance, Accounting, Criminal Justice, Risk Management, or a closely related field preferred.
- Certified Fraud Examiner (CFE) certification is a plus.
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