Centralized Servicing Manager

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Regular Full-Time Management Headquarters, Atlanta, GA, US

3 days ago Requisition

Salary Range: $65,973.00 To $82,466.00 Annually

Join our team as a Centralized Loan Servicing Manager
! Play a key leadership role in delivering exceptional loan servicing experiences for our members. Oversee the servicing operations for residential real estate loans, consumer loans, auto loans, and lines of credit, ensuring operational excellence, regulatory compliance, and outstanding member service. The ideal candidate is a collaborative leader with 5+ years' experience servicing Real Estate (Mortgage) Loans and Consumer Loans (Auto loans, Lines of Credit, etc) and supports the credit union's commitment to helping members achieve financial success.

Position Status:
Full-Time Exempt

Reports to:

AVP Centralized Servicing

Target Hiring Pay Range: $65,973 - $82,466

The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector.

We believe great work is to be rewarded with great benefits. Our benefits include, but aren’t limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays.

Purpose:

The primary purpose of this position is to assist Center Parc Credit Union to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.”

The Centralized Servicing Manager is responsible for providing leadership, oversight, and guidance to a team of service providers supporting member servicing across real estate servicing, and consumer loan servicing. This position helps ensure operational efficiencies, consistent servicing practices, and best-in-class member experiences across consumer and real estate loans and a broad range of member-facing transactions, tasks, account maintenance, and product servicing opportunities.

Other duties may be assigned

• Adhere to and deliver on CPCU’s core values:
  • Serve Exceptionally
  • Commit to Better
  • Find the Fun
  • Invest in Integrity
  • Follow the Numbers
  • Go Forth and Conquer
  • Protect with Passion
• Manage the daily centralized servicing activities of the credit union across real estate transactions, consumer loan transactions, bankruptcy administration, and related member servicing functions to promote consistent service delivery across lending products.
• Ensure servicing standards, procedures, and regulatory requirements are consistently understood and applied across consumer and real estate lending products, including but not limited to member account maintenance, loan servicing requests, payment and payoff support, collateral-related servicing, and documentation requirements.
• Develop and maintain a cross-training approach to ensure team members are fully trained across all servicing disciplines and products, including consumer loans, real estate loans, and related functions.
• Work closely with the compliance team regarding compliance requirements impacting real estate mortgage pricing, rate locks, investor reporting and secondary market requirements, federal and state regulations and CU policies and procedures.
• Identify risks and the effectiveness of internal controls; ensure appropriate controls are in place to monitor funding times and avoid negative impact to profit or income opportunities.
• Maintain a cadence for reviewing and assessing the effectiveness of departmental policies and procedures and make recommendations for changes and improvements when needed.
• Continuously evaluate and make…