Fraud Analyst

Quest Group is ACTIVELY recruiting for MULTIPLE Contract Fraud Analyst's for an annual need. this role would be responsible for identifying and stopping fraudulent activity. The position requires the ability to monitor and review high-risk transactions, review transaction reports for fraud trends, and interact with internal and external partners to drive fraud policies and procedures. This position will be on-site with 1-2 days remote in.

• :
  
  Monitor real-time queues and identify high-risk transactions within the business portfol
• oObserve customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, counterfeit, and similar other risk
• sIdentify fraudulent transactions and cancel them from further processin
• gResolve high-risk alerts within the service level agreements to reduce potential revenue losse
• sInvestigate fraud claims and make decisions regarding their validity based on internal policies and 3rd party data and in accordance with defined SOP’
• sResolve customer issues within the scope of existing service level agreement
• sDetermine existing fraud trends by analyzing accounts and transaction pattern
• sGenerate suspicious activity reports and risk management reports for Manager

• s:
  
  High School Diplo
• ma2+ years of hands-on experience in Loss Prevention, Fraud Investigation, or other investigative work preferably in the ecommerce, financial services, financial technology, law enforcement, or retail indust
• ry Proficient in MS Office produc
• tsTeam player capable of learning and sharing knowledge in a team environme
• ntMust be flexible and able to adapt to changing fraud tren
• ds Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patter
• ns Strong relationship building skills to work effectively across all areas of the busine