Mortgage Loan Servicing Specialist

Job Summary

The Mortgage Loan Servicing Specialist position will be assigned duties in the Loan Administration function area. This individual’s primary responsibility will include various administrative processing and compliance duties associated with the management of the commercial real estate portfolio including, but not limited to, onboarding loans, calculating prepayment premiums, reviewing payments, property inspection reviews, property insurance review and loss requests, and escrow management.

• Act as primary customer service contact for assigned portfolio.
• Respond to all correspondent, borrowers, auditors, third party clients, etc., inquiries related to loan administration as appropriate.
• Ensure all new loans are properly set up on the commercial loan servicing system and all notifications, welcome letters, etc. are distributed to the appropriate parties.
• Monitor portfolio payment status and ensure proper action is taken on delinquent situations and with all non‑monetary default situations.
• Monitor suspense accounts and semi‑monthly delinquency reports to identify unapplied mortgage payments or refunds to be issued.
• Assist staff with payment issue resolution to allow for timely processing of cash.
• Support various servicing activities including escrow analysis, review of insurance exceptions and claims, property inspection reviews, and deferred maintenance issues.
• Calculate prepayment premiums for payoff quotes and assist in the loan payoff process.
• Monitor correspondent compliance as it relates to property taxes and insurance deliverables.
• Assist with external and internal portfolio transfers.
• Assist in year‑end reporting.
• Create amortization schedules.
• Assist in the review and analysis of various loan documents.
• Perform internal and external ad‑hoc reporting and audits.
• Interact with borrowers, clients and third‑party consultants including servicers, brokers, and inspection firms.
• Promote a positive attitude and work environment among fellow employees.
• Follow company and departmental policies and procedures.
• Develop efficient working relationships.
• Other duties as assigned by department management.

• Bachelor’s degree in Real Estate, Finance, Accounting or Business Administration.
• Minimum 2‑5 years of relevant work experience with an understanding of commercial real estate.
• Excellent verbal and written communication, organization, and interpersonal skills.
• Strong quantitative and computer skills, including proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
• Team oriented with strong work ethic and time‑management skills.
• Strong understanding of commercial real estate transactions and industry terms.
• Advanced knowledge of amortization schedules and CRE debt and valuation concepts.
• Experience reading and interpreting complex loan documents.
• Knowledge of best practices for servicing commercial mortgage loans.
• Knowledge of and experience with loan administration and accounting systems.

Base salary range: $65,000 to $72,000 USD. In addition to base salary, Voya offers incentive opportunities (annual cash incentives, sales incentives, and/or long‑term incentives) based on role to reward the achievement of annual performance objectives.

Benefits include:

• Health, dental, vision and life insurance plans.
• 401(k) savings plan with generous company matching contributions (up to 6%).
• Voya Retirement Plan – employer‑paid cash balance retirement plan (4%).
• Tuition reimbursement up to $5,250 per year.
• Paid time off – 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time – 40 hours per calendar year.

Voya Financial is an equal‑opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable accommodations are available for persons with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please refer to resources for applicants with disabilities.