Fiduciary Support Specialist II

Regular or Temporary:
Regular Language Fluency:
English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:
Responsible for supporting the coordinated delivery of personal trust administration to a challenging and sensitive portfolio of affluent clients. Provide client support to Trust Advisors. Help coordinate with other members of the Wealth team (Advisors, Planners, etc.) to render an extraordinarily high level of service to our Wealth Clients.

• 1. Prioritize relationship management activities by facilitating the day-to-day transactional needs of the client base, including processing deposits, distributions, payments, transfers, or other routine transactions
• 2. Enter and maintain appropriate client records, monitor client transactions and client data for accuracy and timeliness and maintain appropriate documentation of client transactions.
• 3. Utilize various trust systems to affect transactions, monitor accounts, and create reports
• 4. Respond to client requests for information and assistance within appropriate level of authority
• 5. Support the sales and retention effort by scheduling appointments, conducting follow-up telephone calls, and client meeting preparation
• 6. Prioritizing fiduciary activities that enable quality client interaction
• 7. Continually render extraordinarily responsive and personal service to our Wealth Clients
• 8. Participate in onboarding new teammates and training
• 9. Assist with special projects for Fiduciary Group Support Leader
• 10. Contribute to a positive team environment that fosters cooperation, trust and group identity and be an effective advocate for Wealth clients with other business units

• 1. 3+ years in the role as a Fiduciary Support Specialist, trust experience, investment, banking or financial planning-related client service experience, or equivalent outside experience
• 2. Demonstrate an understanding of the operating systems unique to line of business, including trust and estate
• 3. Demonstrate strong knowledge of bank policy and procedures
• 4. Strong problem-solving skills
• 5. Contributes to a positive team environment that fosters cooperation, trust and incorporates the value of One Team approach
• 6. Excellent interpersonal and relationship management skills
• 7. Excellent oral and written communication skills
• 8. Exemplary customer service and professional etiquette skills
• 9. Ability to travel, occasionally overnight

• 1. Undergraduate degree
• 2. Trust School attendee or graduate
• 3. Fiduciary experience a plus

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• For more details on Truists generous benefit plans, please visit our Benefits site.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work About Truist Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and Sun Trust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities.

That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on