Advisor The Cola-Cola Credit Union

This role will provide excellent member service to Credit Union members and associates of The Coca-Cola Company. Responsible for teller balancing processing transactions open accounts close accounts cross-sell appropriate products and services provide solutions and resolve account concerns.

• Having working knowledge of and follow all relevant Standard Operating Procedures and Work Instructions.
• Have advanced knowledge of deposit products capabilities.
• Support Members and staff upon request and provide personal and responsive service and assistance to each to adequate resolution.
• Answer member and staff questions pertaining to problem resolution of products services and offer most effective solution in a timely manner.
• Respond to member needs by phone or in writing or forward/refer as appropriate in a timely manner.
• Troubleshoot issues and resolve to member’s satisfaction.
• Process and support selected products Remote branch capture.
• Maintain thorough knowledge of all products and services to effectively cross-sell. Monitor & review accounts and member needs in order to cross-sell services that the Credit Union has to offer to members and associates.
• Maintain marketing materials and other supplies at workstation to provide information to members or potential members’ upon request.
• Communicate effectively with members associates co-workers both verbally and in writing.
• Be knowledgeable of the rules and regulations and the policy set forth by the Credit Union Board (i.e. knowledge of confidentiality cash handling standards/policies Reg CC-Funds Availability Bank Secrecy Act Reg DD-Truth-In-Savings Reg J-Wire Transfers Reg D
  - Reserve Requirements/Transaction Limitations Reg E-Electronic Funds Transfer and general lending policies and procedures).
• Protect the assets of the Credit Union by following the policies and internal control guidelines outlined by the Board of Directors and Management of the credit union.
• Assist the Manager in carrying out special assignments and other duties as assigned.
• The ability to work without close supervision.

• Effective verbal and written communication skills.
• Knowledge of Microsoft Word Excel and Data Processing System Software.

• At least 1 year experience in a banking role in branch operations (preferred) and a high school diploma or GED required.
• Knowledge of financial products and services.