Director, Consumer Compliance

About this position

Powering the next generation of global finance

Founded in 2018, Bakkt, Inc. is a regulated financial technology company building infrastructure for the future of finance. Bakkt's platform serves financial institutions, fintechs, and consumer finance products — providing the compliance, security, and scale required to deliver trusted financial services at a global level. Through its core business pillars, Bakkt powers institutional-grade trading capabilities, AI-enabled programmable finance, and cross-border payment infrastructure.

As the Director of Consumer Banking & Regulatory Compliance , you will join our Second Line of Defense (2

LoD) to build, oversee, and scale the compliance framework for our Neobank rollout. Reporting directly to the Chief Compliance Officer, you will own the regulatory compliance strategy for our consumer banking products, manage partner bank governance, and support our cryptocurrency and brokerage operations.

Additionally, you will be instrumental in designing and overseeing our risk management and fraud prevention frameworks, ensuring safe, secure, and compliant payment operations across the platform. This is a high-impact, cross-functional role requiring deep expertise in US consumer protection regulations, partner bank relationships, and a forward-looking mindset to help scale our fintech and digital asset ecosystems domestically and globally.

• Lead the Neobank Rollout :
  Own the compliance strategy and execution for the rollout of Bakkt's Neobank initiatives.
• Regulatory Oversight :
  Manage compliance policies and oversight for US consumer regulations, including UDAAP, Regulation E, and Regulation Z.
• Marketing & Advertising Reviews :
  Conduct comprehensive compliance reviews and approvals of marketing collateral, advertising, and user-facing communications.

• Sponsor Bank Governance :
  Serve as the primary compliance interface and manage robust partner bank governance frameworks and relationship management.
• Second Line of Defense Oversight :
  Monitor and evaluate First Line of Defense operations (such as onboarding, customer service, and fraud operations) to identify gaps, conduct risk assessments, and advise on process improvements.
• Quality Control (QC) :
  Independently test 1
  
  LoD processes, including KYC onboarding, fraud alert clearing, Reg E, etc.
• Payments Risk Oversight: Manage and mitigate risks associated with multiple payment rails (ACH, Wires, Cards), monitoring return rates, chargebacks, and ensuring strict adherence to NACHA and card network rules.
• Fraud Strategy & Prevention: Provide 2
  
  LoD oversight of fraud prevention strategies, addressing Account Takeover (ATO), synthetic identity fraud, and transactional fraud to minimize financial losses and protect consumers.
• Comprehensive Risk Assessments: Lead periodic enterprise, operational, and product risk assessments, defining risk tolerances, key risk indicators (KRIs), and mitigation plans for the consumer banking ecosystem.
• Crypto & Brokerage Collaboration :
  Partner closely with Financial Crimes Compliance, Licensing, and Brokerage teams to align regulatory approaches across crypto and traditional fiat services.
• European Regulatory Alignment (Plus) :
  Support the assessment of European Neobank compliance requirements and design pathways to align with MiCA Conduct of Business and Investor Protection rules.

• Experience : 5+ years of compliance or legal experience within a fintech, neobank, challenger bank, or a sponsor-bank program.
• Regulatory Expertise :
  Strong operational knowledge of US consumer banking regulations (specifically UDAAP, Reg E, and Reg Z).
• Fraud & Payments Risk Acumen: Deep understanding of payment operations, network rules (e.g., NACHA, Visa/Mastercard), and modern fraud typologies alongside mitigation tools.
• Risk Frameworks: Proven experience conducting operational and enterprise risk assessments within a complex fintech or digital asset environment.
• Partner Bank Relations :
  Proven experience establishing or managing governance programs with partner/sponsor banks.
• Three…