Associate Director, Business Transformation

Associate Director, Business Transformation

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Associate Director - Business Transformation leads a team of business and systems analysts responsible for driving strategic improvements across customer payment channels and servicing operations. This role serves as the business owner for payment processing and remittance operations supporting both retail and lease portfolios, ensuring payments are properly managed and reconciled across servicing systems. The position partners with Operations, Treasury, Technology, Banking Partners, Payment Processors, and Servicing teams to improve processes, enhance automation, optimize the customer experience, and increase operational efficiency.

The role also oversees payment channel configurations, vendor relationships, and business transformation initiatives while maintaining strong controls and data integrity.

• Own and maintain business configurations for all customer payment channels, including electronic bill pay, lockbox, ACH, online payments, IVR, and third‑party payment processors.
• Ensure accurate payment routing, application, and reconciliation across retail and lease portfolios while maintaining compliance and audit readiness.
• Serve as the primary business owner for payment channel enhancements, system configurations, and vendor‑related changes impacting payment operations and servicing.
• Lead payment transformation initiatives that improve customer experience, increase automation, reduce manual processes, and enhance operational efficiency.
• Partner with Operations, Treasury, Finance, Compliance, Risk, Technology, and external vendors to deliver strategic payment and servicing initiatives.
• Manage relationships with banks, payment processors, and service providers, including requirements definition, implementation oversight, and performance monitoring.
• Analyze payment and remittance data to identify operational risks, resolve exceptions, improve reconciliation processes, and establish meaningful performance metrics.
• Lead and develop a team of business and systems analysts while managing project priorities, resource planning, and continuous improvement efforts.
• Additional duties may be assigned as needed to support departmental or organizational objectives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 8 years of experience in financial services, auto finance, payment operations, servicing, business transformation, or a related operational environment.
• Minimum 3 years of leadership experience managing teams, projects, and cross‑functional strategic initiatives.
• Minimum 3 years of experience in payment operations, reconciliation, treasury management, customer servicing, or related operational functions.
• Experience managing payment processors, banking partners, lockbox services, ACH transactions,…