Financial Shared Services Analyst

Summary Of Responsibilities

The Financial Shared Service Analyst will provide administrative support to a BPO provider by ensuring First Key Accounts Payable and Accounts Receivables transactions are processed accurately and timely in accordance with Service Level Agreements. This position is required to produce and present a series of reports to senior management on a regular basis.

• Partners directly with our BPO provider to ensure optimal performance in the following areas:
• Vendor invoices and payments are processed timely by payment terms.
• Travel and expense transactions are processed timely and accurately.
• Cash receipts for rents, security deposits and resident ledger adjustments are applied timely and accurately. Includes coordinating the review of resident ledgers for affected transactions.
• Return of resident receipts and credit card disputes handling.
• Ensure security deposit transactions are reconciled and handled by each state’s requirement.
• Metrics benchmarking and reporting of all Accounts Payable and Accounts Receivable transactions.
• Promote and reinforce customer service orientation and compliance standards with internal departments, BPO providers and other agencies.
• Investigate and resolve escalated discrepancies, seek manager approval when needed.
• Enforce the development, implementation, and maintenance of policies, standard operating procedures and service level agreements in coordination with our BPO provider according to organizational changes.
• Identify potential efficiencies and internal control enhancements through the implementation of technology.
• Serve as project leader regarding technology implementation and enhancements.
• Weekly and month end reporting to senior management to include Key Performance Metrics, Receivables Aging, Bad Debt reporting, Accounts Payable accruals, Travel and Expense accruals and Service Level Agreement(SLA) reporting.
• This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

The Financial Shared Service Analyst will provide administrative support to a BPO provider by ensuring First Key Accounts Payable and Accounts Receivables transactions are processed accurately and timely in accordance with Service Level Agreements. This position is required to produce and present a series of reports to senior management on a regular basis.

• Partners directly with our BPO provider to ensure optimal performance in the following areas:
• Vendor invoices and payments are processed timely by payment terms.
• Travel and expense transactions are processed timely and accurately.
• Cash receipts for rents, security deposits and resident ledger adjustments are applied timely and accurately. Includes coordinating the review of resident ledgers for affected transactions.
• Return of resident receipts and credit card disputes handling.
• Ensure security deposit transactions are reconciled and handled by each state’s requirement.
• Metrics benchmarking and reporting of all Accounts Payable and Accounts Receivable transactions.
• Service Level Agreement (SLA) Reporting
• Promote and reinforce customer service orientation and compliance standards with internal departments, BPO providers and other agencies.
• Investigate and resolve escalated discrepancies, seek manager approval when needed.
• Enforce the development, implementation, and maintenance of policies, standard operating procedures and service level agreements in coordination with our BPO provider according to organizational changes.
• Identify potential efficiencies and internal control enhancements through the implementation of technology.
• Serve as project leader regarding…