Relationship Banker FLOAT; Atlanta, GA)

Position: Relationship Banker FLOAT (Atlanta, GA)
About CSB:

Coastal States Bank was founded on the relationships we build with each other and the communities we serve. At Coastal States Bank, we seek dedicated individuals who will strive to be a part of our growth and achieving our values.

This position requires full-time hours Monday through Friday in a professional branch setting. This position in not remote. Pay is commensurate to experience in banking experience. Only qualified candidates will be contacted.

Benefits Include:401(k) & Company MatchAD&D insurance

Bankers School Career Planning Dental Insurance Disability Insurance Employee Assistance Program Flexible Spending Account Medical Insurance Health Savings Account Life Insurance Paid Family Medical Leave Paid Federal Holidays Paid Time Off Referral program

Vision Insurance

About the Role:

The Relationship Banker II Float serves as a key point of contact for clients, this role provides teller duties, account servicing, digital banking support, account maintenance, fraud prevention assistance, and basic business account support while ensuring operational excellence and effective problem resolution. Relationship Bankers build and strengthen client relationships through knowledgeable service, attention to detail, and a commitment to Coastal States Bank’s Core Values of Character, Commitment, Service, Trust, and Community.

This position also serves as a regional resource to float between branch locations as needed to support staffing, client service, operational coverage, and business objectives across the market.

Position Focus Areas:

Client Experience & Service Excellence Uphold CSB Consistent Client Service Standards e.g., greet and acknowledge every client timely both walk-in and telephone; communicate clear expectations; offer refreshments and ensure the coffee bar is clean and stocked.

Provide knowledgeable support across all CSB products and services, including Online Banking, Mobile Deposit, Zelle, Digital Wallet, and Card Hub.

Answer all incoming calls by the third ring and provide timely follow-up on unresolved issues.

Assist clients with opening, maintaining, and closing accounts (DDA, Savings, Money Market, Safe Deposit Boxes).Issue, activate, and support debit cards (in-branch printing or ordered by mail); educate clients on digital card management.

Process address changes across applicable systems and coordinate with support teams for special account types (IRA, loan).Process Stop payments.

Place check orders for both Consumer and Business Accounts Teller & Transaction Processing Perform daily teller functions: deposits, withdrawals, loan payments, Cashier’s checks, internal transfers, foreign currency exchange, and savings bond redemptions.

Maintain and balance cash drawer within established limits; promptly resolve outages.

Process night drop and mail deposits in compliance with procedures.

Ensure compliance with all KYC and BSA guidelines, including proper .Work within approved limits for check cashing, counter checks, and client/non-client transactions.

Process Reg CC holds on deposits as needed.

Balance and replenish ATM; order cash and prepare shipments.

Input wire transfers when requested by clients, following both in person and exception wire procedures.

Security, Compliance & Operational Excellence Follow opening/closing branch procedures as outlined in the Branch Security Manual and Playbook.

Adhere to all security guidelines: secure keys, lock workstations, protect client information, and uphold privacy policies.

Maintain dual control for vault access, night drop/mail deposits, and other restricted functions.

Complete CTRs on the same day of qualifying transactions; assist with Verafin callbacks by designated deadlines.

Pull and review daily branch reports, including teller…