Lead Analyst, Customer

How We Work At Chick-fil-A

Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs.

Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.

Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs.

Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.

Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

As a Lead Analyst on the Treasury Customer Payments team, you will serve as a critical steward of Chick-fil-A’s Embedded Finance program, directing the execution and refinement of complex instructional funding processes. Additionally, this role is vital to maintaining the integrity of our Customer payments data, where you will build the dashboards and actionable insights necessary to guide leadership decision-making. By bridging technical data management with daily operational support, you will ensure the stability and growth of Chick-fil-A’s enterprise payment strategy.

In addition to data analysis and dashboard building, you will support a wide range of high‑impact payment initiatives, from designing and prioritising new payment methods to analysing key metrics, tracking RFPs and develop internal payment policies.

You are expected to act as a subject‑matter expert for payments and potentially advise senior leaders and cross‑functional teams; your influence will be critical in supporting business decisions and shaping our payment strategy. You will constantly evaluate potential new vendors, design and assess payment acceptance options, and maintain strong vendor relationships.

Stay aware of the continually evolving payment trends, best practices, and available tools to adopt and optimize payments.

• Leverage subject‑matter expertise and data to oversee daily instructional funding processes to ensure accurate and timely distribution of credit funds
• Own day‑to‑day operational support of all payments‑related processes within our Embedded Finance Program
• Represent Treasury externally as a liaison for our Embedded Finance Program, working with vendors to troubleshoot issues and ensure ongoing compliance
• Contribute to the implementation of additional vendors into existing Embedded Finance Program
• Be a subject matter expert for all of Treasury’s warehoused payments data including datasets sourced from multiple processors
• Serve as a business steward of Treasury’s datasets and help inform our long‑term data roadmap
• Develop self‑service data tools that enable monitoring of payment acceptance at the restaurant level
• Support ad‑hoc modeling, daily reconciliation, budgeting, and monthly forecasting…