Foreign Exchange Investigation Specialist - Operations

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Keep Money Moving Across the World. Solve Complex Challenges. Drive Meaningful Results.

Are you energized by solving complex payment challenges and collaborating with teams across the globe? Join U.S. Bank as a Foreign Exchange Investigation Specialist and play a critical role in ensuring the seamless movement of international payments through one of the world’s most interconnected financial networks.

In this high-impact role, you’ll be at the center of global payment operations, partnering with correspondent banks, business partners, and internal stakeholders to investigate and resolve payment exceptions, mitigate risk, and deliver exceptional client experiences. If you’re passionate about international banking, SWIFT messaging, and finding solutions where others see roadblocks, this is an opportunity to build your expertise while making a measurable impact every day.

• Work on complex cross-border payment investigations that directly support global commerce.

• Leverage your expertise in SWIFT messaging, correspondent banking, and payment settlements.

• Collaborate with professionals across Front Office, Sales, Middle Office, and Operations.

• Influence process improvements that enhance efficiency, strengthen controls, and reduce operational risk.

• Build a career with a team that values curiosity, innovation, accountability, and continuous learning.

• Investigate and resolve Nostro account breaks, beneficiary claims, payment returns, non-receipts, and settlement discrepancies.

• Create and approve SWIFT messages to repair, correct, and re-effect payment transactions.

• Partner with internal and external stakeholders to deliver timely, accurate payment resolutions.

• Analyze trends, identify root causes, and recommend solutions that improve operational performance.

• Support initiatives that enhance controls, streamline processes, and elevate the client experience.

• Manage inquiries and investigations through shared and personal team workflows.

• Contribute to a culture of operational excellence and continuous improvement.

You’re a naturally curious problem solver who enjoys digging into complex payment investigations, collaborating across teams, and delivering solutions in a fast-paced environment. You bring strong analytical skills, a client-focused mindset, and a passion for international banking operations.

Atlanta, GA (3+ days per week in office)

Monday through Friday | 8:00 AM - 5:00 PM local time

• High school diploma or equivalent

• Three or more years of relevant work experience

• Strong knowledge of international banking products, services, and operational processes.

• Extensive experience with SWIFT payment messages, including MT103, MT202, MT199, MT299, and MT210.

• Experience investigating cross-border or correspondent banking payment exceptions.

• Strong understanding of SWIFT standards and global payment settlement practices.

• Demonstrated success reducing operational losses and improving process efficiency.

• Excellent analytical, organizational, critical thinking, and problem-solving skills.

• Strong verbal and written…