Customer Reimbursements and Accounts Receivable Manager

Job Description Summary

The Customer Reimbursements and Accounts Receivable Manager is responsible for ensuring timely and accurate funding payments are issued according to customer contractual timelines and stipulations. Additionally, the role is responsible for overseeing end-to-end accounts receivable operations, driving cash collection performance, reducing financial risk, and ensuring compliance with company policies and controls. The Reimbursements and AR Lead serves as a subject matter expert in customer contractual funding payments, collections, dispute management, cash application, account reconciliation, and receivables management.

This role would be dedicated to key accounts in the Coca-Cola Food service Organization within the Order-To-Cash organization.

• Execution of customer contracts, specifically Coca-Cola's funding obligations to the customer and franchisees
• Lead point of contact for sales team inquiries related to funding and reimbursement scorecards
• Provides ad hoc analysis of funding as needed for sales ustomer inance inquiries
• Lead day‑to‑day AR operations, including collections, cash application, dispute resolution, deductions management, and account reconciliations.
• Monitors AR aging and other risks to the business from an AR perspective.
• Monitor portfolio performance, aging trends, delinquency risks, and collection effectiveness.
• Drive timely resolution of customer disputes and past due balances.
• Support bad debt review processes and identify potential credit risks.

• Drive improvements in reimbursement cycle accuracy, current AR performance, and cash flow.
• Analyze customer payment behavior and identify trends impacting working capital.
• Develop and monitor key performance indicators and operational dashboards.
• Provide forecasting input related to collections and receivables performance.

• Partner with Sales, Commercial, Finance, Customer Service, and external customers to resolve complex issues.
• Build strong relationships with key stakeholders to support business objectives.
• Coordinate activities with outsourced service providers and shared service partners.

• Ensure compliance with company policies, accounting standards, SOX requirements, and internal controls.
• Support audit activities and remediation efforts.
• Maintain proper documentation and controls related to receivables processes and customer accounts.

• Bachelor's degree in Finance, Accounting, Business, or related field.
• 5+ years of experience in Reimbursements, Accounts Receivable, Credit & Collections, Billing, Finance Operations, or Order‑to‑Cash processes.
• Experience leading teams and managing complex customer portfolios.
• Strong understanding of collections, dispute management, deductions, cash application, and account reconciliation.
• Experience with ERP platforms (SAP preferred) and reporting tools such as Power BI.

• Strong analytical and financial acumen.
• Leadership and people development capability.
• Stakeholder management and influencing skills.
• Process improvement and change management expertise.
• Customer‑focused mindset.
• Excellent communication and problem-solving abilities.
• Successful customer team and finance partnership collaboration.

• Drive visibility and impact in operational finance tightly connected to customer performance and strategic partnerships.
• Provide access to cutting‑edge financial systems, automation initiatives, and advanced analytics tools.
• Offer growth opportunities through exposure to O2C transformation and cross‑functional projects in one of Coca‑Cola’s largest operating regions.
• Foster a culture that rewards collaboration, innovation, and…