Vendor Manager, Specialized Services

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Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

The Vendor Manager is responsible for the strategic oversight, governance, risk management, and performance management of third-party vendors supporting automotive finance servicing and default operations. This position ensures vendors comply with contractual obligations, service level agreements (SLAs), key performance indicators (KPIs), regulatory requirements, and company policies while delivering high-quality customer outcomes. The role serves as the primary liaison between Operations, Compliance, Risk Management, Legal, Procurement, Accounting, and vendor partners to drive operational excellence, mitigate risk, protect company assets, and support business objectives throughout the loan servicing lifecycle.

The Vendor Manager also leads and develops team members, oversees vendor governance activities, and drives continuous improvement initiatives across vendor-supported functions.

• Manage and oversee third-party vendors supporting automotive finance servicing and default operations, ensuring compliance with contractual obligations, service standards, regulatory requirements, and company policies.
• Develop, monitor, and report on vendor performance through SLAs, KPIs, quality metrics, scorecards, and governance reviews.
• Conduct vendor business reviews, identify performance gaps and operational risks, and lead corrective action plans to improve results and service delivery.
• Perform vendor due diligence, risk assessments, ongoing monitoring, and remediation activities in support of the company's third-party risk management program.
• Partner with Compliance, Risk Management, Legal, Procurement, Accounting, and Internal Audit to support vendor onboarding, contract administration, audits, regulatory examinations, and governance activities.
• Analyze operational reports, customer complaints, audit findings, and performance data to identify trends, root causes, risks, and process improvement opportunities.
• Prepare and present vendor performance results, risk assessments, operational trends, and recommendations to leadership while supporting budget, expense, and cost-management initiatives.
• Lead, coach, and develop assigned team members, including performance management, goal setting, training, workforce planning, and achievement of departmental objectives.
• Additional duties may be assigned as needed to support business objectives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 3 years of experience in automotive finance, loan servicing, collections, recovery, repossession, default servicing, vendor management, or related financial services operations.
• Minimum of 1 years’ experience of managing vendor relationships and third-party service provider performance.
• Experience managing vendors within a regulated financial services environment.
• Experience developing, monitoring, and reporting SLAs, KPIs, quality metrics, compliance metrics, and operational performance measures.
• Experience supporting vendor audits, risk assessments, regulatory reviews, and corrective action initiatives.
• Experience presenting operational results, vendor performance metrics, and recommendations to senior leadership.
• Strong understanding of automotive finance servicing operations, customer experience…