E911 Communications Officer

UNCLASSIFIED POSITION

Current vacancies are in the Emergency Services Department. Starting salary for this position is $47,548.00.

High School Diploma or GED required, supplemented by one (1) year of work experience that shows an ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Experience credit will be granted for each active certification the applicant possesses from the list below.

The following certifications MUST be attained within one year of employment and maintained during the applicant's employment:
Georgia Crime Information Center (GCIC)/National Crime Information Center (NCIC) Certification (1), Emergency Medical Dispatch (EMD) Certification (1), Cardiopulmonary Resuscitation (CPR) Certification (1), Georgia Peace Officer Standards and Training (POST) Certification (3), and National Incident Management System (NIMS) courses (1).

Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

Qualifying veterans will be given preference in the form of a guaranteed invitation to interview for any position to which they applied and have been found to have met the minimum qualifications. Veterans’ preference provides for hiring preference on initial appointment only.

All applicants must consent to and successfully pass a background investigation, critical assessment, psychological evaluation, physical/drug screening, and polygraph to be considered for employment with the Fulton County Department of Emergency Services.

Must be at least eighteen (18) years of age. Must conform to the following qualifications as required by the Georgia Peace Officer Standards and Training Act:
Be a citizen of the United States;
Have a high school diploma or its recognized equivalent (G.E.D.).

Ability to type at a speed of not less than twenty‑five net words per minute.

Incumbent works within a 24‑hour, seven (7) days a week operation and performs shift work as required which includes working holidays and weekends.

Not have been convicted by any state or the federal government of any crime, the punishment for which could have been imprisonment in a federal or state prison or institution; nor have been convicted of sufficient misdemeanors to establish a pattern of disregard for the law, provided that the violations of traffic laws and other offenses involving the operation of a motor vehicle when the applicant has received a pardon shall not be considered.

The purpose of this classification is to perform duties related to answering and processing emergency and non‑emergency calls through the 911 communications system in the Department of Emergency Services. Responsibilities include answering calls from the general public, entering information into the Computer Aided Dispatch (CAD). This classification is distinguished from the E911 Communications Officer II in that this class answers calls only from the general public through the 911 telephone system, whereas the latter answers calls from service providers, such as Police, Fire, Emergency Medical Services, Sheriff, Marshal, and Georgia Crime Information Center (GCIC) law enforcement agencies.

• Answer incoming emergency and non‑emergency voice, text to 9‑1‑1 police, fire, emergency medical, and Telecommunication Device for the Deaf (TDD) calls from the public: determine nature of call and correct signal and/or code; assign priority to calls; simultaneously enter information into the Computer Aided Dispatch (CAD) System; and advise supervisors of all priority calls.
• Provide lifesaving and pre‑arrival instructions to callers in emergency medical situations, remain available to callers while units are in route, and check medical status.
• Monitor and process alarm calls and…