Senior Advisor to the Chief Taxpayer Services

Job Title

Senior Advisor to the Chief Taxpayer Services

The incumbent serves as a principle advisor to the Chief and Deputy Chief, Taxpayer Services on a wide range of high-level and sensitive issues and is responsible for providing policy-level technical analysis and advice on tax administration (processing, research, compliance, and customer service) issues. As the Senior Advisor to the Chief Taxpayer Services your duties and responsibilities include:

• Providing in-depth technical analysis and top-level advice related to short and long range program policies, strategies and objectives for the Chief, Taxpayer Services to implement the overall IRS strategy and vision for taxpayer service and voluntary compliance programs.
• Providing leadership in driving consensus across operating division lines on key issues related to the re-engineering of business practices and procedures necessary to enhance tax administration operations and provides executive direction to systems enhancements that are needed to implement changes in the delivery of products and services to taxpayers.
• Preparing testimony, correspondence and analyses for presentation to Congress or any of several Congressional committees which have legislative interest in the operational or tax administration efforts handled by Taxpayer Services.
• Staying abreast of a broad range of current developments, policy considerations, trends and the internal climate that factor into policies impacting the IRS to assist the Chief, Taxpayer Services in setting priorities and objectives.
• Providing technical advice regarding Taxpayer Services' operations, program controls, filing season requirements, and customer service program activities.
• Serving as a key communicator with internal and external stakeholders, including Congressional members and staff, practitioner and payroll organizations, trade associations, and educational institutions to obtain feedback concerning actions that the Service can take to facilitate the timely filing and payment of tax obligations.
• Making recommendations to the Chief, Taxpayer Services and other executives on matters of program policy, expectations, and procedures.
• Providing advice and consultation to Division Commissioners, Chiefs, and Directors to ensure comprehensive and integrated taxpayer service and voluntary compliance programs are developed and deployed.
• Working closely with the Chief Counsel and the Operating Division Counsel on technical positions and regulatory and litigation issues affecting Taxpayer Services' customer segment.
• Analyzing and making recommendations on issues related to Taxpayer Services' operational priorities and policies; return filing improvements; unique program evaluation and assessment ideas and techniques; and new program area or revised program priorities in anticipation of, or in response to, Congressional interest in program administration.