Social Services Program Consultant ; Strategic Planning & Policy Specialist

Social Services Program Consultant 3 (Strategic Planning & Policy Specialist)

Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Under the broad supervision of the DAS Policy Section Manager, manages and facilitates the Division's strategic planning processes, state plans, monitors goals and objectives, documents performance achievements and/or deficiencies and reports results to Division leadership. This position manages the Division Quality Improvement efforts and strategic planning, working closely with the Program Integrity (PI), Business Operations (Bus Ops), and Programmatic staff to ensure alignment with the Division's Mission & Vision.

Roles and Responsibilities:

• Aging State Plan: leads the design, implementation and statewide strategic planning required under the Older Americans Act; leads comprehensive multi-year needs assessments and authors the State Plan on Aging based on required ACL guidance; coordinates IFF review every 10 years with PI.
• Manage any contracts for state plan or IFF hearings and consultation.
• Monitors state plan goals and objectives and assurances; documents performance and reports to Division leadership on a regular basis.
• Serves on the Comprehensive Monitoring team. Assists with the APS State Plan development and monitoring.
• Quality Improvement: works with program staff to develop SMART goals; provides ongoing review, analysis, and interpretation of appropriate national trends including research & data on aging programs and comprehensive review of ACL guidance & other state plans develops and implements.
• With Division leadership, develops and deploys a systematic method for quality initiatives such as Baldrige's seven quality tools.
• Tracks opportunities for improvement, budget/planning initiatives and provides quarterly DAS Management team updates.
• Strategic Planning:
  Coordinates Division strategic planning with the Department and PI, coordinates Measurement Analysis Plans and reviews with Division leadership and program staff.
• Regular collaboration with Program Integrity and Program owners to /monitor progress; assures the Dashboard (currently in Achieve-IT) is kept up to date.
• Stakeholder Engagement:
  Collaborate with state agencies, tribal organizations, Area Agencies on Aging and community groups to ensure broad engagement in needs assessments and plan development.
• Team collaboration: participates in weekly Policy, Program Integrity and Business Operations joint meetings.
• Documentation:
  Writes procedures for the DAS Administrative Manual as needed or directed, specifically DAS Data System (DDS) User Guides, and coordinates with staff on DDS Learning Management System modules.
• Uses Helpdesk tickets, Thursday DAS/AAA meetings, as a basis for revised or new manual material.
• Data System:
  Track DDS Change requests and update Management Team on a regular basis regarding number of change requests, status, barriers, number completed, etc.
• Regularly updates DDS users on enhancements, releases, etc.
• Uses information to inform policy/procedure review by DAS program owners.

Core Competencies:

• Excellent Customer services skills
• Ability to work in a very fast-paced environment while effectively and accurately managing multiple projects simultaneously under tight deadlines
• Ability to develop clear, concise, accurate and professional written materials
• Ability to work independently with limited direction

Additional Notes:
Willing to research, learn and apply the components of the Older Americans Act, DHS policies and the DAS Data System (Area Plan, AAA Reimbursements, data entry, reports, etc.) May require site visits to AAAs and providers/contractors around the state

Minimum Qualifications:

Bachelor's degree in a related field from an accredited college or university and four (4) years of professional job-related experience which includes one (1) year in a lead worker, team leader, or supervisory role; or two (2) years of experience at the lower level Social Svcs Prgm Consultant 2 (SSP
041) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.