Sr Mgr, Operations

Sr Manager, Operations

Emory Healthcare

Sr Manager, Operations will be responsible for managing the day-to-day operations of a defined area within a Section of The Emory Clinic, ensuring operational standards, compliance, and patient satisfaction.

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

• Responsible for managing the day to day operations of a defined area within a Section of The Emory Clinic.
• Plans and coordinates the activities of staff within the section to meet operational standards of the organization.
• Manages section resources in line with budget.
• Ensures compliance with policies, procedures and regulatory guidelines.
• Handles operational issues as they arise and works with Section leadership to resolve problems as needed.
• Accountable for activities that will enhance operational efficiencies, improve patient satisfaction and result in cost effective healthcare solutions.
• Evaluates the daily operations to ensure the Section is providing quality patient care and maximizing patient flow.
• Supports the achievement of Section performance targets and financial goals.
• Equipment and Supplies:
  Develops procedures for purchasing medical and office supplies and capital equipment necessary for the practice.
• Establishes and maintains an inventory system to ensure adequate levels of supplies and equipment.
• Establishes and administers a maintenance program for all office and medical equipment for timely repairs and proper functioning.
• Purchases, receives and authorizes for payment all equipment and supplies necessary for the efficient running of the section.
• Meets with vendors, evaluates their products, and directs the purchase of all capital equipment for the unit. Assures that all equipment repairs and maintenance are made in a timely manner.
• Financial/Budgeting:
  Collaborates with Finance to incorporate financial management responsibilities into the roles of the clinic operations staff including budgeting, inventory monitoring and control, and purchasing.
• Works with Patient Financial Services to manage operations related to billing, reimbursement opportunities, revenue cycle management, payment variances, etc.
• Responsible for profitability and managing within the budget established.
• Responsible for sustaining and contributing to the growth of assigned Section.
• Responsible for materials management for assigned Section.
• Assures accuracy of payroll records.
• Management/Supervision:
  Manages day to day clinic operations for assigned Section, including medical records, scheduling, and registration functions.
• Implements, monitors and helps develop policies and procedures to ensure compliance with regulations applicable to management of the section.
• Supervises staff and manages employee performance.
• Provides ongoing performance feedback, addresses problems and takes corrective or disciplinary action as needed, orients and trains employees, verifies and documents competency and identifies and suggests ways to develop skills. Monitors workflow.
• Meets with other staff members to discuss progress and to develop future courses of action.
• Performs periodic audits, surveys, and organizational assessments.
• Resolves operations issues and implements activities that will enhance operation efficiency.
• Establishes and enforces safety policies and procedures, OSHA regulations, and employee health surveillance program.
• Analyzes and acts on reports generated by the business office and makes changes in management practice as necessary.
• Monitors all internal systems and makes changes in controls as necessary.
• Collaborates with Quality Management to facilitate development, implementation, and monitoring of continuous quality improvement initiatives.
• Develops marketing plans, satisfaction surveys and staffing plans.
• Oversees Satellite location staffing; reconciles charge slips including the return of charge slips from satellites.
• Patient Care and Advocacy:
  Evaluates daily operations to ensure the Section is providing quality patient care.
• Communicates with patients, their families and/or physician as requested or needed.
• Implements initiatives to improve patient satisfaction.
• Collaborates with administrative, business, and clinical staff to improve the system by which physicians' orders for patient therapies, treatments, procedures, and referrals to specialists are appropriately implemented and documented.
• Collaborates with Physician and nursing staff to develop and implement a telephone triage system to ensure appropriate patient contact and treatment and consistency of practice.
• Assists in liaison capacity with physicians, nurses and other personnel in accomplishing proper and efficient performance of patient evaluation and diagnosis.
• Professional Development:
  Works with manager to formulate plan for professional development.
• Attends educational in-services as appropriate.
• Participates…