Clinical Applications Manager; CAM Acute Care Diagnostics, Southeast

Clinical Applications Manager (CAM) Acute Care Diagnostics, Southeast

Field - Georgia - Atlanta - Atlanta, Georgia United States

Country

United States

Shift

1st

Werfen

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors.

Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Position Summary:

Responsible for ensuring total customer satisfaction within the Werfen installed base. Responsible for achieving installed base management and incremental sales goals for Werfen products within assigned geographic area. Direct management responsibility for Clinical Applications Consultants (CAC) who perform installations, validations/verifications and training on Werfen analyzers. Manages on-going clinical support, customer education and consults with customers regarding matters of regulatory requirements and compliance.

Conducts activities as directed by Management.

Key Accountabilities:

• Within Werfen's territory installed base, responsible for ensuring total customer satisfaction, base maintenance and incremental revenue growth.
• Recruits, hires and trains CACs in a given geographic territory.
• Plans and organizes the work of the employees and monitors activities and productivity.
• Provides coaching and mentoring to staff under his/her direction.
• Deploys field staff to efficiently optimize Werfen maintenance and growth.
• Interacts with Area Business Manager to provide pre and post-sales support.
• Responsible for ensuring that customers are provided clinical & technical support and education.
• Consults with customer on proper operation and clinical utilization of Werfen products.
• Achieves/maintains consultative level of knowledge of regulatory requirements.
• Directs staff to seek opportunities to help grow Werfen revenue within assigned accounts.
• Under direction of the Clinical Applications Director, mentors and provides field training to new hires and proactively assesses their competency.
• Manages and controls expense budget within the Area.
• Prepares forecasts and other monthly reports as required by management.
• Responsible for complying with all regulatory {including ISO) mandated policies, procedures and work instructions.
• Performs other duties and responsibilities as assigned by Clinical Applications Director

Budget Managed (if applicable)

Internal Networking/Key Relationships

• All Commercial Operations, Customer Service

Skills & Capabilities:

• Effective Communication Skills
• Project Management
• Strong Customer Focus
• Functional Technical Skills
• Analytics
• Presentation Skills
• Problem Solving
• Multi-Tasking
• Self-Development
• Technical Learning & Training

Min Knowledge & Experience Required for the Position:

• Bachelor's degree (medical technology preferred, respiratory therapy, nursing or related scientific discipline) or equivalent work experience.
• Minimum of 5 years related experience (clinical preferred).
• Proven technical proficiency and knowledge.
• Strong planning and organizational skills. Project management skills/experience desirable.
• Ability to communicate effectively at varying levels of the organization.
• Demonstrated proficiency in written and verbal communication.
• Demonstrated problem solving skills.
• Collaboration, capable of executing in a team environment.
• Strong computer skills (Word, Excel and PowerPoint)

International Mobility

Required:

No

Travel Requirements:

• 75% of time

If you are interested in…