Resident Services Coordinator - Thrive Sweet Auburn

Resident Services Coordinator I - Thrive Sweet Auburn

Job Category: Resident Services

Requisition Number: RESID
004381

• Posted:
  February 13, 2026
• Full-Time
• On-site

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At Mercy Housing, we’re more than just a place to work—we’re part of a movement. We’re working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other.

The Resident Services Coordinator I will establish and maintain community partnerships; bringing needed services to the property and collect and record data to measure program outcomes. You will work with residents to link them with resources, and work with other property staff to ensure resident stability.

Thrive Sweet Auburn is a beautiful new 117 unit property serving families and individuals with supportive needs.

We encourage candidates with lived experience to apply. This is an on-site position. Permanent Supportive Housing strongly preferred.

Pay: $22.50 - 24.50 /hour

15 days of earned PTO your first year

12 company holidays 2 floating holidays Several health care plans, vision plans Adult and Child orthodontia

Early close prior to a holiday (3 paid hours)

Paid Life Insurance

Free Employee Assistance Plan

Free Basic Dental

Pet Insurance options

Early close Fridays (3 paid hours each Friday)

403b + match

Paid Time off between Christmas and New Year's Holiday

Paid Parental Leave and Care Giver Leave

• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Develop and maintain a comprehensive list of resources (employment, education, social service agencies etc.) available in the community for residents’ benefit.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.

• High School Diploma or equivalent.
• One (1) year of experience in community development, social services, or related field.

• Bachelor's Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.

• Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

• Preferred: Intermediate
• Harm Reduction: Intermediate
• People Development: Intermediate
• Microsoft Office: Advanced
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Preferred: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

High School or better.

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Equal Opportunity Employer
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