Resource Center Associate - Care Coordination

Overview

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

The Resource Associate assists care management staff with activities related to care coordination, discharge planning, and transition of care. Collects data, maintains statistical files, and assist in development of reports specific to care coordination division.

• High School graduate or GED. A minimum of two (2) years of college preferred.
• Will substitute two (2 )years of experience in patient access, billing, insurance, care coordination, transition of care, or directly related experience in a health care environment in lieu of college education.
• Must posess excellent customer service, interpersonal skills, and the ability to maintain composure in difficult situations.
• Requires the abilitity to be proofread for accuracy, and articulate in both oral and written communications.
• CPAR Certification preferred.
• Accurately types 30 - 35 WPM with knowledge of medical terminology strongly preferred.
• Knowledge of basic computer software (ie Microsoft office: Word,Excel, and PowerPoint).
• Demonstrates proficiency in health care systems (ie Allscripts, EPIC), use of electronic databases.

These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

• Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
• Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
• Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
• Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
• Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
• Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
• Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
• Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
• Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
• Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness:
  Medical, dental, vision, and prescription drug coverage.
• Financial Security:
  Retirement savings plans with employer contributions, life insurance, and disability coverage.
• Work-Life Balance:
  Paid time off, holidays, and family leave benefits.
• Career Growth:
  Tuition reimbursement, professional development programs, and opportunities for advancement.
• Employee Support:
  Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making…