Referral Coordinator

Location: Atlanta, GA
Schedule: Full-time Hourly, Monday to Fridday 11AM to 8PM

Compensation: Competitive hourly rate + benefits
Perks: Key role in patient care coordination, collaborative team environment, growing healthcare organization

Become part of Ortho Atlanta, the largest independent physician‑owned orthopedic and sports medicine practice in Georgia, and contribute to our mission of providing comprehensive orthopedic care. At Ortho Atlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

• Prioritize and schedule referrals based on urgency, ensuring timely follow‑up and seamless handoffs to specialists and providers
• Accurately collect and enter demographic, insurance, and clinical information into the EMR to support referral processes
• Verify insurance benefits, contact payers for pre‑authorization, and communicate clinical details when necessary to establish medical necessity
• Explain referral expectations, co‑pays, or deductibles, and answer questions to ensure patients are informed and prepared
• Build strong relationships with referral offices, community providers, and internal teams to support smooth transitions of care
• Serve as a go‑to contact for staff regarding authorizations, procedural codes, and insurance requirements
• Are highly organized and thrives on coordination and accuracy
• Understand insurance plans and authorization requirements
• Communicates clearly, compassionately, and professionally
• Love helping patients feel informed, supported, and confident

• High School Diploma or equivalent
• Minimum 2 years of experience in a medical office or clinical environment
• Knowledge of insurance plans and verification procedures
• Customer service experience in a patient‑facing role
• Familiarity with medical terminology (preferred)
• Experience using Epic EMR system (preferred)
• Strong organizational, multitasking, and time management skills
• Excellent verbal and written communication skills
• Discretion and professionalism in handling patient information

• Play a vital role in helping patients access timely, appropriate care
• Work in a mission‑driven, team‑oriented clinical environment
• Gain valuable experience across clinical, billing, and administrative workflows
• Make a meaningful daily impact on patients and healthcare delivery

Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!