Medical Sales Concierge

Medical Sales Concierge

We are a leading urology practice committed to delivering exceptional care and life‑changing outcomes. We are growing fast and looking for a high‑energy, patient‑focused Medical Sales Concierge to join our team and be the bridge between prospective patients and world‑class treatment. This position is based in Atlanta but provides opportunities for remote, hybrid or on‑site work.

As a Medical Sales Concierge, you will serve as the first and most consistent point of contact for prospective and active patients. You'll guide them through their care journey - from the first phone call to procedure coordination - ensuring they feel informed, supported, and confident every step of the way.

Your role is a mix of patient advocacy, education, relationship‑building, and appointment coordination. You'll help drive conversion to consultation and treatment by delivering a seamless, empathetic, and solutions‑focused experience.

• Inbound & Outbound Patient Engagement
  • Answer patient calls, texts, and emails with warmth, professionalism, and a sense of urgency
  • Follow up on leads from digital ads, referrals, and consult requests
  • Guide patients through next steps, explain procedures, and address common questions or objections
• Care Navigation
  • Educate patients on treatment options in collaboration with clinical teams
  • Coordinate appointments, imaging, lab work, and procedure scheduling
  • Provide pre‑ and post‑visit touchpoints to ensure satisfaction and continuity
• Sales & Service Excellence
  • Track leads and pipeline progress using CRM or EMR tools
  • Help convert inquiries into consultations and consultations into treatments
  • Serve as the "go‑to" patient advisor to boost trust, loyalty, and long‑term satisfaction
• Team Collaboration
  • Work closely with physicians, office managers, and clinical staff to ensure coordinated care
  • Help identify gaps or barriers in the patient journey and suggest improvements

• High patient conversion rates from inquiry to treatment
• Excellent patient satisfaction scores
• Rapid and consistent follow‑up with all leads
• Personalized, clear communication at every step

• 2+ years in patient‑facing healthcare, elective medicine, or concierge medical sales preferred
• Proven success in high‑touch sales, customer experience, or service roles
• Empathetic communicator with strong phone presence and emotional intelligence
• Highly organized and proactive, with a natural drive to solve problems
• Familiarity with medical office workflows, CRMs, or EMRs a plus

• Opportunity to make a life‑changing impact on patients
• Fast‑paced, purpose‑driven team environment
• Competitive pay with performance‑based bonuses
• Room for growth in a forward‑thinking, patient‑first practice

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