Epic Revenue Cycle Credentialed Instructor

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

* Comprehensive health benefits that start day 1

* Student Loan Repayment Assistance & Reimbursement Programs

* Family-focused benefits

* Wellness incentives

* Ongoing mentorship, development, and leadership programs

* And more

Description

The Epic Revenue Cycle Credentialed Instructor delivers high-quality training to Revenue Cycle team members across Emory Healthcare to ensure staff are equipped to perform their roles effectively and consistently using Epic and related systems. This role facilitates instructor-led training (virtual and in person), supports hands-on system practice, and reinforces standardized workflows aligned with operational expectations and system design. The Instructor partners closely with Instructional Designers and operational leaders to remain current on workflow updates, system changes, and Epic upgrades, while contributing feedback to continuously improve training effectiveness.

RESPONSIBILITIES:

* Deliver instructor-led training (virtual and in person) for Epic Revenue Cycle workflows and supporting systems.

* Facilitate hands-on system practice using realistic training scenarios aligned with workflow and environment design.

* Deliver training using standardized curriculum, tone, and instructional methods developed by the Instructional Design team.

* Translate Epic functionality into real-world operational application through strong workflow knowledge.

Curriculum & Training Environment Alignment

* Provide feedback to Instructional Designers regarding curriculum gaps, learner challenges, and workflow inconsistencies.

* Stay current on Epic upgrades, optimization initiatives, and workflow changes impacting training content.

* Support preparation of training rooms, virtual classrooms, rosters, and course materials.

Learner Support & Performance Insight

* Assess learner readiness and competency; escalate remediation needs appropriately.

* Provide individualized coaching and follow-up support to learners.

* Reinforce workflow adoption and respond to learner and leader questions regarding system use.

Collaboration & Continuous Improvement

* Partner with Instructional Designers to ensure seamless curriculum-to-delivery handoffs.

* Collaborate with operational leaders to reinforce standardized workflows and new processes.

* Participate in upgrade training preparation and delivery.

* Contribute to continuous improvement of training delivery methods and class structure.

* Additional Duties as Assigned Work Type:
Hybrid Employee

* Travel As required to support training delivery.

MINIMUM QUALIFICATIONS:

* High school diploma or GED required

Experience:

1-2 years in Revenue Cycle, Patient Access, billing, coding, or healthcare operations Must complete credentialed exam within 3 months of hire. Knowledge, Skills, and Abilities (Required)

* Strong understanding of Revenue Cycle workflows or ability to learn complex systems quickly

* Proven facilitation and communication skills

* Ability to adapt instructional approach to varied learner skill levels

* Strong collaboration and customer-service mindset

* Detail-oriented with strong documentation skills Knowledge, Skills, and Ability Requirements

Preferred Qualifications:

* Education:

Associate's degree

Experience:

Familiarity with adult learning theory and instructional best practices Intermediate Excel skills for tracking attendance and basic reporting Experience developing job aids, tip sheets, and workflow checklists Experience supporting remediation and follow-up training plans;

PHYSICAL REQUIREMENTS (Medium Max 25lbs) Up to 25 lbs., 0-33% of the work day (occasionally); 11-25 lbs., 34-66% of the work day (frequently); 01-10 lbs., 67-100% of the work day (constantly); lifting 25 lbs. max; carrying of objects up to 25 lbs.; occasional to frequent standing and walking; occasional sitting; close eye work (computers, typing, reading, writing). Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS Factors affecting environmental conditions may vary depending on assigned work area and tasks. Environmental exposures include but are not limited to: blood-borne pathogen exposure, bio-hazardous waste, chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting, patient care/handling injuries, radiation, shift work, travel may be required. Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.