Director, Patient Care Service​/MSN​/Telehealth Nursing

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.

We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

Please Note:

* A multistate RN license is required for this Telehealth role.

Department Overview:

Nurses in the Telehealth Nursing department demonstrate strong competency in using various telecommunication technologies to provide direct virtual nursing care. Telehealth Nursing RNs triage, prioritize patient needs, collaborate with patients to develop care plans, direct them to the appropriate level of care, and provide referrals to Emory services and other resources to ensure a comprehensive care experience. Telehealth Nursing LPNs assist patients with prescription management across specialties.

Position Summary:

Reporting directly to the Chief Nursing Officer/VP Patient Care Services or the Associate Chief Nursing Officer of a specific Emory Healthcare Operating Unit or PGP practice area, the Director, Patient Care Service will lead and manage clinical operations and initiatives to achieve productivity, quality, safety, and satisfaction performance goals. This role requires collaboration with Emory Healthcare operating entity ACNOs, the VP of Nursing, and key Medical Directors to develop, implement, and evaluate nursing operational plans, objectives, and standards.

The Director will also be accountable for budget oversight, resource allocation, and strategic growth initiatives to ensure high-quality, cost-effective patient care.

Key Responsibilities:

Leadership & Strategic Planning:
1. Lead the development and execution of strategic growth and operational objectives for the service.
2. Collaborate with entity ACNOs, physicians, and nursing staff to align goals with Emory Healthcare's mission and vision.
3. Utilize data-driven analytics to project growth, financial impact, and service vision.
4. Develop programs to enhance value-based services and regulatory compliance. Clinical & Operational Oversight:
1. Oversee clinical and operational workflows to optimize patient care and service efficiency.
2. Ensure cost-effective resource utilization and monitor functional unit nursing budgets.
3. Standardize policies, procedures, orientation, training programs, and clinical competencies across the health system.
4. Foster collaboration between entities to maintain accreditation, certification, and high-performance recognition. Quality, Safety & Compliance:
1. Engage with the Office of Quality to lead service quality committees and initiatives.
2. Implement evidence-based practice strategies to enhance patient safety and risk management.
3. Monitor quality metrics to improve outcomes and avoid financial disincentives.
4. Promote participation in research and integrate findings to improve clinical practice. Team Development & Engagement:
1. Develop and maintain a culture of engagement, accountability, and professional growth.
2. Promote a diverse and inclusive environment that reflects the community served.
3. Support staff development through coaching, mentorship, and competency assessments.
4. Ensure a healthy work environment that encourages collaboration and high morale. Financial & Resource Management:
1. Plan and execute financial strategies to meet budgetary and operational goals.
2. Advocate for optimal resource allocation to enhance patient care services.
3. Drive efficiency improvements while maintaining high-quality patient care standards.

Minimum Required Qualifications:

Education:

1. Nursing:
Master's degree in nursing from an accredited school of nursing required OR Master's degree in another discipline acceptable if candidate holds Bachelor of Science in Nursing.
2. Orthopedic areas (non-nursing):
Master of Science as an Athletic Trainer…