Concierge

Overview

Hilton Atlanta located off I-75 within six blocks of downtown attractions like Centennial Olympic Park and the Georgia Aquarium. We are connected via skywalk to Peachtree Center and the MARTA station linking to Atlanta Airport. We are looking for a Concierge to join our team!

Schedule:
Full Time (AM/MID/PM shifts) (Weekdays weekends holidays)

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through Daily Pay
• Hilton Shares:
  Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Maternity and parental leave including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members including partners and adoptive parents
• Debt
  - Free Education:
  
  Access to educational credentials through Guild Education including college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family including Telemedicine and at-home care via Amazon Care
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for retirement
• Available benefits may vary depending upon property-specific terms and conditions of employment

As a Concierge you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be performing the following tasks to the highest standards:

• Provide information, recommendations, and booking services for a variety of guest inquiries including directions, hours of operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
• Process and deliver messages for guests
• Retrieve mail, small packages, and facsimiles for guests as requested
• Arrange and confirm recreational, business, and dining activities both inside and outside the hotel for guests
• Respond to special requests for services including but not limited to dentists, doctors, child care, florists, etc.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
• Register VIP guests as needed
• Promote Company marketing programs and distribute printed materials as needed

Hilton seeks candidates who demonstrate our Values and key attributes. Specifically we look for:

• Hospitality - We're passionate about delivering exceptional guest experiences
• Integrity - We do the right thing all the time
• Leadership - We are leaders in our industry and in our communities
• Teamwork - We are team players in everything we do
• Ownership - We are the owners of our actions and decisions
• Now - We operate with a sense of urgency and discipline
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences around the world every day.