Assistant Director of Conference Services

Job Location:

US-GA-Atlanta

Requisition :

# of Openings: 1

Category (Portal Searching):
Catering and Convention Services

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four‑diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes‑Benz Stadium.

Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

Support the Convention Services Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.

• Leadership of a team of Conference Service Managers
• Regularly serve as service manager for high profile meetings/conventions and key accounts
• Serve on hotel Sales and Conference Services leadership team
• Responsible for elevating the meeting planner and guest experience for all group clients
• In the absence of the Director of Catering & Conference Services, serve as departmental leader
• Achieve Banquet & Catering revenue targets
• Support hotel in achieving profitability targets
• Support the hotel sales team in reaching annual group budget targets
• Organize and audit convention files for servicing.
• Know the pricing and inventory of the sleeping accommodations and suites.
• Has thorough knowledge of hotel facility, meeting room capacities and equipment inventory so that accounts may properly be serviced.
• Attend regular departmental and hotel meetings.
• Work on special projects when assigned.

ESSENTIAL FUNCTIONS:

• Responsible for planning, evaluating, organizing, and directing the activities of a team of Convention Service Managers
• Serve as service manager for high profile conventions and key accounts
• Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel.
• Responsible for working with the convention/meeting planners in coordinating the details for conventions/meetings.
• Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.
• Provides the necessary training, motivation, and leadership for direct reports
• Participates in the final interview process for direct reports
• Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.
• Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.
• Attends weekly Forecast and Marketing meetings.
• Ensures that all equipment used in the department is in good order, and uses preventive maintenance schedules for all equipment.
• Ensures that the desired level of quality is maintained in all meeting room sets on a continuing basis.
• Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.
• Responsible for overseeing the coordination of the Hotel Banquet Event Order Books.
• Attends out-of-hotel meetings as required.
• Establishes a rapport with individuals in similar positions at other hotels.
• Perform other duties as assigned by the Director of Catering & Conference Services

Education:

Must have Associate's degree or higher and or a minimum of 3 years Convention Services leadership experience in a 4‑diamond hotel.

Language

Skills:

Ability to read, analyze and interpret general business documents. Ability to effectively communicate both verbally and written. Ability to present information and respond to questions or requests from groups of managers, clients, guests,…