Front Office Manager

LaQuinta Inn Atlanta Airport is seeking a dynamic Front Office Manager. Company benefits include medical, dental, vision, 401k, employee discounts, and much more.

The purpose of the Front Office Manager is to coordinate front office activities of the hotel and resolve problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinates. This position requires schedule flexibility with a separation of duties between front office administrative work and front desk coverage.

• Supervise the Front Desk, Bell Stand, Valet, Drivers, PBX Operators and Night Audit to insure guests receive outstanding customer service in all areas of the hotel.
• Speak, read, write, and understand English in order to interact with guests, staff, handle administrative duties, etc.
• Manage multiple activities often in stressful situations.
• Works with associates to provide outstanding customer service to guests.
• Read, understand, interpret, and make decisions regarding information found in a variety of related reports, financial statements, and other internal and external correspondence.
• Possess strong working knowledge of hotel operations and front office management as well as a strong working knowledge of the hospitality industry.
• Ability to negotiate with confidence and to persuasively resolve guest issues.
• Communicate and counsel associates as necessary.
• Compose and express thoughts, both verbally and in writing, in a clear, professional manner to ensure effective communications.
• Organize oneself, one’s work, and the efforts of others and be attentive to detail.
• Make effective judgments on the various components of the position and the property and to effectively solve guest and operational problems.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

College degree preferred;
High School Diploma and/or 2‑3 years’ experience or equivalent combination of education and experience required. LaQuinta brand and Opera experience preferred.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Inspires teammates to follow them

Capable of carrying out a given task with all details necessary to get the task done well

Considered a thought leader on a subject

Works well as a member of a group

Inspired to perform well by the ability to contribute to the success of a project or the organization

Inspired to perform well by an ability to drive new ventures within the business

Inspired to perform without outside help

Inspired to perform well by monetary reimbursement

Inspired to perform well when granted the ability to set your own schedule and goals

Bachelors or better in Hospitality and Resort Management or related field.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.